REI.com Phone Number

Calling REI.com customer service faster by GetHuman

800-426-4840
Customer service
Current Wait: 7 mins (2m avg)
Hours: 4am-11pm PST; best time to call: 2:30pm
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
ReturnsCancel orderChange orderTrack orderComplaintA different issue
Get to a live person fastest: Press 0

Reasons customers like you called recently

I don't know my member *. I've moved, gotten married and changed my phone * so I don't...
12 days ago
I'm trying to categorize my purchases in my financial software and need receipts or scr...
a month ago
I tried to order REI streetlowe leggings.The number is *****.*I can't put down size of...
a month ago
Hello REI, the email address that I had for years and the one that is linked to my memb...
a month ago
I'd like a credit for the difference in price of an item purchased ********* that is no...
2 months ago
Recent online purchased Keen boots size * with **% coupon. Want to try a size *.* for p...
2 months ago
I want to make a purchase, but can't see how to apply my dividend.
3 months ago
To REI Management,****Let’s get straight to the point-I was really disappointed and irr...
5 months ago
order sent to my billing address, was supposed to be cancelled then sent by email to my...
5 months ago
I am trying to find out what my dividend will be after the new year.
5 months ago
I stopped into the REI store in Flagstaff Arizona today to purchase a new Camelback and...
2 years ago
Was visiting Utah in August of ****. Purchased new North Face shoes from the REI***, Sa...
2 years ago
I was in the Jacksonville REI on ******* and witnessed a male employee (possible manage...
2 years ago
See more recent reasons for callingHelp me with my issue

Customer Number 800-426-4840 - by the Numbers

Phone number to dial
800-426-4840
Call-back available
NO
Call picked up by a real person
YES
Department you're calling
Customer Service
Call center hours
4am-11pm PST
Best time to dial
2:30pm
Navigate phone maze to a human
Press 0
Average wait
Current wait
7
Rank (among phone numbers)
1
Rank (overall)
3
Alternate methods
chat, web, phone
Quality of communication
92%
Quality of help
83%
Customer votes
221
Information last updated
Wed Jun 03 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

REI.com's Best Toll-Free/800 Customer Phone Number

This is REI.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a REI.com agent. This phone number is REI.com's Best Phone Number because 1,158 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-426-4840 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call REI.com we recommend you tell us what issue you are having and then possibly contact them via chat or web or phone. In total, REI.com has 1 phone number. It's not always clear what is the best way to talk to REI.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting REI.com - by phone or otherwise

While 800-426-4840 is REI.com's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team, according to other REI.com customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via Live Chat for Customer Service. If you think this information is inaccurate or know of other ways to contact REI.com please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for REI.com.

What is GetHuman's Relationship to REI.com?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like REI.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our UPS Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Samsung Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like UPS or Samsung. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

REI.com Contact Info

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