REI.com Phone Number

Calling REI.com customer service faster by GetHuman

800-426-4840
Customer service
Current Wait: 8 mins (4m avg)
Hours: 4am-11pm PST; best time to call: 3pm
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
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Reasons customers like you called recently

I am just wanting to know if a item will be restocked and if so when?**Item- Rockridge...
I purchased a new pair of Northface trail shoes from you a couple of months ago, I just...
I ordered DAKINE Hot Laps *L Waistpack and i havent received an email or anything and i...
I don't know my member *. I've moved, gotten married and changed my phone * so I don't...
I'm trying to categorize my purchases in my financial software and need receipts or scr...
I tried to order REI streetlowe leggings.The number is *****.*I can't put down size of...
Hello REI, the email address that I had for years and the one that is linked to my memb...
I'd like a credit for the difference in price of an item purchased ********* that is no...
Recent online purchased Keen boots size * with **% coupon. Want to try a size *.* for p...
To REI Management,****Let’s get straight to the point-I was really disappointed and irr...
I am trying to find out what my dividend will be after the new year.
I stopped into the REI store in Flagstaff Arizona today to purchase a new Camelback and...
Was visiting Utah in August of ****. Purchased new North Face shoes from the REI***, Sa...
I was in the Jacksonville REI on ******* and witnessed a male employee (possible manage...
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Customer Number 800-426-4840 - by the Numbers

Phone number to dial800-426-4840
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours4am-11pm PST
Best time to dial3pm
Navigate phone maze to a humanPress 0
Average wait
Current wait8
Rank (among phone numbers)1
Rank (overall)3
Alternate methodschat, web, phone
Quality of communication93%
Quality of help84%
Customer votes796
Information last updatedThu Nov 19 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

REI.com's Best Toll-Free/800 Customer Phone Number

This is REI.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a REI.com agent. This phone number is REI.com's Best Phone Number because 1,158 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-426-4840 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call REI.com we recommend you tell us what issue you are having and then possibly contact them via chat or web or phone. In total, REI.com has 1 phone number. It's not always clear what is the best way to talk to REI.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting REI.com - by phone or otherwise

While 800-426-4840 is REI.com's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team, according to other REI.com customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via Live Chat for Customer Service. If you think this information is inaccurate or know of other ways to contact REI.com please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for REI.com.

What is GetHuman's Relationship to REI.com?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like REI.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Ticketmaster Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the CenturyLink Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Ticketmaster or CenturyLink. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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