REI.com Phone Number

Call REI.com customer service faster with GetHuman

800-426-4840
Customer service
Current Wait: 3 mins (3m avg)
Hours: 4am-11pm PST; best time to call: 1:15pm
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Reasons customers like you called recently

Never got the $** bonus for membership. Was told I could call in and get it taken off a...
applied for a credit card and have received no response it has been well past the * we...
Does REI keep annual rebate amounts in the system? We have misplaced our cards that we...
Change of mailing address
Discount wasn't applied at checkout
I had items saved for later in my account. They are all gone now. How can I get web sup...
I’m already a member I typed in my member number but it wouldn’t add it and then now I...
Can't sign in to my account. I haven't logged on in YEARS but shop at least once a yea...
Hi. I made a purchase order number A*********. My name is Debbie Lamberton and the orde...
Ordered replacement a size up. Said it was delivered Dec ** but it wasn’t. Wasn’t expec...
Does REI give **% coupon or discount promo code with email signups? That's the info...
My husband passed away and we always bought on his account. It is********. There is a...
credit card declined need to re-run the card. I've been on hold on the phone for ** minutes
I got an email saying my product was delivered, but it was not.
I received an email that my order was delivered at *:** pm ********. I can tell you th...
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Customer Number 800-426-4840 - by the Numbers

Phone number to dial800-426-4840
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours4am-11pm PST
Best time to dial1:15pm
Navigate phone maze to a humanPress 0
Average wait
Current wait3
Rank (among phone numbers)1
Rank (overall)3
Alternate methodschat, web, phone
Quality of communication93%
Quality of help84%
Customer votes221
Information last updatedMon May 23 2022 08:00:00 GMT+0000 (Coordinated Universal Time)

REI.com's Best Toll-Free/800 Customer Phone Number

This is REI.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a REI.com agent. This phone number is REI.com's Best Phone Number because 1,158 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-426-4840 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call REI.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via chat or web or phone. In total, REI.com has 1 phone number. It's not always clear what is the best way to talk to REI.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting REI.com - by phone or otherwise

While 800-426-4840 is REI.com's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via Live Chat for Customer Service. If you think this information is inaccurate or know of other ways to contact REI.com please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for REI.com.

What is GetHuman's Relationship to REI.com?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like REI.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our FedEx Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Target Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like FedEx or Target. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

REI.com Contact Info

Information gathered by GetHuman researchers and millions of customers that use GetHuman:
All REI.com contacts
REI.com Phone Number
REI.com Live ChatBEST
REI.com Help Desk
General customer information

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