RCA / Thomson Electronics Customer Service

Phone Number & Contact Info

RCA / Thomson Electronics's Best Phone Number

877-252-6873
Toll-free·Calls Tablet Customer Service·Most popular RCA / Thomson Electronics number
Q:

How do I talk to a live human at RCA / Thomson Electronics?

A:Use this number for tablet support. Press 1 for technical support
Q:

Does RCA / Thomson Electronics offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Sunday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this RCA / Thomson Electronics phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Use this number for tablet support. Press 1 for technical support
Here is how our research team describes the way the RCA / Thomson Electronics phone system greets you: Please hold on the line until a representative answers.

What are the hours and when should I call?

RCA / Thomson Electronics operates the call center for this 877-252-6873 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 354 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this RCA / Thomson Electronics phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like RCA / Thomson Electronics staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call RCA / Thomson Electronics is Wednesday. The most busy day to call is Sunday, which averages 136% more phone calls by comparison. Again, this is based on a sample of 354 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Busiest
Mon
Tue
Wed
Quietest
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call RCA / Thomson Electronics

In summation, the best day to call RCA / Thomson Electronics is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that RCA / Thomson Electronics staffs the call center well on Wednesday.

Calling this RCA / Thomson Electronics Customer Number

Calling the RCA/Thomson Electronics customer service line is one of the weirdest experiences I have ever had — at least when calling a company for technical support. However, if you have the time to hang in there through some lengthy wait time, it may just work out in your favor to call them if you want to talk to a live person without all the fuss of sitting through a directory.

While RCA is not quite as popular as it used to be, it still makes several electronics, including televisions with 4K qualities integrated with 4K technology. That is what I own, but I am experiencing some issues with my TV and how it connects to the internet so I needed to talk to someone about them. I think my television is still under the manufacturer's warranty, so I wanted to see what RCA would do to help me. 

I knew that calling any company for technical support would always be a shot in the dark because tech companies are notorious for poor customer support. Sometimes, you can wait for hours to talk to someone who has bad English and doesn't end up helping you at all, but if it got me a replacement TV, then it was worth the gamble. There are tons of reasons why people might be calling RCA from issues with their electronics to issues with online orders, so I knew, at the very least, there would be a decent wait. 

However, I was not prepared for what happened when I called. Instead of someone picking up the phone, it instantly goes straight to this mellow hold music. I was a bit surprised and hung up. I called again, thinking that I had mistakenly pressed a button. Sure enough, this line takes you directly to some type of hold line. I wasn't sure what to do at this point, but I decided to wait a bit. I was working anyhow, so I left my phone at the corner of my desk.

To my surprise, about half an hour later, someone actually picked up and helped me with my issue! This number has to be some type of hack to customer service, but it's the best hack I've ever found. I'd happily go straight to hold versus dealing with some virtual assistant or endless phone directory. It's weird, admittedly, but I got some answers without waiting a long time, which was a victory for me. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call RCA / Thomson Electronics

If you have time to do a bit of reading before you call RCA / Thomson Electronics, we recommend you read over some of our problem-specific articles.

What is the warranty period for RCA/Thomson Electronics products?

The warranty period for RCA/Thomson Electronics products varies depending on the specific product and its components. Most RCA/Thomson Electronics products come with a limited warranty that typically lasts for one year from the date of purchase. However, some products may have a longer or shorter warranty period, as stated in the product's documentation or packaging. It is always recommended to consult the specific product's user manual or contact the company's customer support for accurate and up-to-date information regarding the warranty period. Note: If a response with a specific number of words is required, the revised answer can be adjusted accordingly.

How Do I Factory Reset My Rca Tablet?

This article describes how to do a factory reset, also known as a hard reset, on your RCA tablet. Detailed instructions are given for both RCA Android and RCA Windows tablets. Further instructions are given for how to do a factory reset on Android tablets that are not able to fully boot up.

What are the HDMI ARC and CEC features on my RCA soundbar?

The HDMI ARC (Audio Return Channel) and CEC (Consumer Electronics Control) features on your RCA soundbar enhance your audio experience. HDMI ARC allows for bi-directional audio transmission, enabling the soundbar to receive audio signals from your TV while also sending audio from other devices, like Blu-ray players or gaming consoles, back to the TV through a single HDMI cable. This eliminates the need for multiple cables and simplifies your setup. CEC, on the other hand, enables seamless control of multiple devices through a single remote. With CEC, you can adjust the soundbar volume, power it on/off, and control other connected devices, all from your TV remote. These features enhance convenience, streamline connectivity, and offer a more immersive home theater experience.

Top RCA / Thomson Electronics customer service problems

Click the link above to get answers to just about any RCA / Thomson Electronics customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More RCA / Thomson Electronics Customer Service Contacts

There are of course other ways to contact RCA / Thomson Electronics customer service besides the phone. Below we list the best ones, by medium.

RCA / Thomson Electronics Customer Help Desk / Web Support

rca.com - Customer Service
Online customer service support
As a last, sometimes only, resort- RCA / Thomson Electronics customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is RCA / Thomson Electronics's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a RCA / Thomson Electronics agent. This phone number is RCA / Thomson Electronics's best phone number because 5,358 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-252-6873 include Order a Part, Account Access, Technical Support, Refund a Charge, Update Account Info and other customer service issues. Rather than trying to call RCA / Thomson Electronics first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, RCA / Thomson Electronics has 1 phone number. It's not always clear what is the best way to talk to RCA / Thomson Electronics representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for RCA / Thomson Electronics. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like RCA / Thomson Electronics. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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