RBC Visa Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at RBC Visa?
A:Repeat "Representative". Then say, "I don't have a card". You can also use our free service that can talk to RBC Visa for you and report back. Q:
Does RBC Visa offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Friday, and the shortest are on Wednesday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for RBC Visa below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this RBC Visa phone number to document the phone system.
Here is how our research team describes the way the RBC Visa phone system greets you: Please tell me, how can I help you today?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Repeat "Representative". Then say, "I don't have a card".
Below are some clips we've found from RBC Visa's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask for information for security purposes
"Welcome to RBC Royal Bank Card Services.
I'm RBC's virtual assistant.
I'll record parts of this call to improve my service to you. So please tell me, how may I help you today?
Due to exceptional call volumes, wait times are high to speak to a disputes adviser.
Did you know that you are able to dispute a transaction directly in online banking?
First, please ensure to contact the store or service provider to find out if they are able to reverse the charges or offer you a credit.
Allow the merchant up to fifteen to twenty business days to issue a credit prior to contacting RBC.
To dispute a transaction online, log in to RBC online banking.
From the account details page, click on the credit card that has the transaction you would like to dispute.
On the right side of the page, under account management, click the dispute credit card transaction from the list options to start the dispute process.
Now I will connect you with one of our advisers to help you out.
In the meantime, for security purposes, I'll need your credit card information."
Excerpt from a call with RBC Visa
Monday, June 24, 2024 4:08 PM
They may ask you to say or enter information
"Please tell me your sixteen digit credit card number or enter it using the telephone keypad."
Excerpt from a call with RBC Visa
Monday, June 24, 2024 4:08 PM
What are the hours and when should I call?
RBC Visa operates the call center for this 800-769-2512 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 165 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the RBC Visa call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this RBC Visa phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like RBC Visa staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call RBC Visa is Saturday. The most busy day to call is Monday, which averages 193% more phone calls by comparison. Again, this is based on a sample of 165 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Mon
- Busiest
- Tue
- Wed
- Thu
- Fri
- Sat
- Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.
The best time to call RBC Visa
In summation, the best day to call RBC Visa is Wednesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that RBC Visa staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call RBC Visa
If you have time to do a bit of reading before you call RBC Visa, we recommend you read over some of our problem-specific articles.
What are the benefits of having an RBC Visa card?
Having an RBC Visa card provides numerous benefits that make it a worthwhile choice. Firstly, it offers convenience, allowing you to make secure and contactless payments anywhere Visa is accepted, both domestically and internationally. Secondly, RBC Visa cards come with a robust rewards program, enabling you to earn points on everyday purchases and redeem them for travel, merchandise, and more. Additionally, RBC Visa provides exclusive access to special offers, events, and promotions that enhance your overall shopping and travel experiences. The card also offers built-in security features like Visa Secure, protecting you against unauthorized transactions. Furthermore, RBC offers 24/7 customer service and the ability to manage your card online or through their mobile app, ensuring easy and efficient account management. Overall, RBC Visa cards offer a range of benefits that cater to your financial needs and provide a rewarding and secure payment experience.
What are the different types of RBC Visa cards available?
RBC offers a range of Visa cards to suit various financial needs and preferences. These include the RBC Visa Signature Black card, which offers premium rewards and exclusive benefits for high-spending customers. The RBC Visa Infinite Avion card provides travel rewards and privileges, including a flexible points system and travel insurance coverage. For those looking to build or rebuild credit, RBC offers the Visa Classic Low Rate card, which has a lower interest rate and helps establish positive payment history. The RBC Visa Cash Back card allows customers to earn cash back on their everyday purchases. Additionally, RBC provides specialty cards, such as student and business Visa cards, tailored to specific requirements. Whether individuals seek rewards, low rates, or customized solutions, RBC Visa offers diverse card options to meet various financial objectives.
What is the interest rate for my RBC Visa card?
The interest rate for your RBC Visa card varies depending on the specific card you have. RBC offers a range of Visa cards with different features and benefits, each with its own interest rate. Generally, the interest rates for RBC Visa cards can be competitive and are subject to change over time. To find out the interest rate for your specific RBC Visa card, you can refer to the terms and conditions provided with your card or check the RBC website. It is also recommended to review your monthly statements for any updates on the interest rate.
Top RBC Visa customer service problems
Click the link above to get answers to just about any RBC Visa customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to RBC Visa, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about reward: "I finished my four request activity, so I'm wondering when I can get this iWatch."- From a call lasting 7m 24s , Jun 24, 2024 1:56 PM
Reactivating RBC Visa: "To reactivate my Visa?"- From a call lasting 5m 43s , Jun 10, 2024 8:01 PM
Reactivating Visa card: "I'm just wanting to check that it's has been enabled."- From a call lasting 6m 17s , Jun 10, 2024 7:53 PM
Providing credit card details: "I give you my credit card number."- From a call lasting 16m 16s , Jun 10, 2024 2:31 PM
Lost card, cancel request: "I want to cancel my Visa credit card because I lose it."- From a call lasting 2m 52s , May 25, 2024 11:49 PM
Cancel unactivated credit card: "No, I never activated it."- From a call lasting 1m 47s , May 12, 2024 4:29 PM
Travel notification: "I just want to let RBC know that we will be traveling in the next three weeks."- From a call lasting 3m 43s , Apr 25, 2024 4:32 PM
Lost credit card: "I need help with my lost credit card, I don't have it."- From a call lasting 1m 9s , Apr 1, 2024 2:44 AM
Card not working on vacation: "I'm having trouble with my Visa card, trying to use it to pay things while I'm on vacation."- From a call lasting 9m 26s , Mar 28, 2024 1:23 AM
Check balance: "I just wanted to check my current balance, please."- From a call lasting 1m 19s , Feb 16, 2024 10:59 AM
More RBC Visa Customer Service Contacts
There are of course other ways to contact RBC Visa customer service besides the phone. Below we list the best ones, by medium.
RBC Visa Customer Help Desk / Web Support
As a last, sometimes only, resort- RBC Visa customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is RBC Visa's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a RBC Visa agent. This phone number is RBC Visa's best phone number because 1,602 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-769-2512 include Setup an account, Question, Complaint, Lower my rate and other customer service issues. Rather than trying to call RBC Visa first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, RBC Visa has 1 phone number. It's not always clear what is the best way to talk to RBC Visa representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for RBC Visa. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like RBC Visa. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.