Prudential - Retirement Customer Service

Phone Number & Contact Info

Prudential - Retirement's Best Phone Number

877-778-2100
Toll-free·Calls Customer Service·Most popular Prudential - Retirement number
Q:

How do I talk to a live human at Prudential - Retirement?

A:Say "Operator" at first menu, then say "None of these."
Q:

Does Prudential - Retirement offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-9pm EST. The least busy day is Thursday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Wednesday, and the shortest are on Friday. How is this calculated?

Prudential - Retirement Customer Phone Numbers

Life Insurance

800-778-3827
Toll-free · Mon-Fri 8am-9pm EST · Calling this Prudential - Retirement number should go right to a real human being · Are you calling about a life claim from a passing person? say yes or no

Loan Application

800-562-8838
Toll-free · Mon-Fri 8am-9pm EST · Keep pressing zero · Please briefly describe how I can help you today?

Prudential General

800-353-2847
Toll-free · Mon-Fri 8am-9pm EST · Calling this Prudential - Retirement number should go right to a real human being · Dont press anything, just wait on the line and a representative will pick it up.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Prudential - Retirement phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "Operator" at first menu, then say "None of these."
Here is how our research team describes the way the Prudential - Retirement phone system greets you: Please briefly describe how I can help you today?
Below are some clips we've found from Prudential - Retirement's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Please tell me how I can help you today. You can say things like account balance or rollover my four zero one k."
Excerpt from a call with Prudential - Retirement
Thursday, March 21, 2024 6:55 PM

They may ask you to enter information with the dial pad

"Thank you for calling Empower. Formerly Prudential Retirement. You have reached the automated system.
Your account was recently upgraded to the new Empower experience.
Please stay on the line and enter your Social Security number when prompted to ensure your call is routed correctly."
Excerpt from a call with Prudential - Retirement
Thursday, March 21, 2024 6:55 PM

They may ask you to say or enter information

"Welcome to Empower. Your call may be recorded. The financial markets will be closed on May twenty seventh for Memorial Day. Our offices will be closing early on May twenty fourth at six PM eastern time.
And will be closed on May twenty seventh.
For verification and to route your call correctly, please say or enter your Social Security number."
Excerpt from a call with Prudential - Retirement
Monday, May 20, 2024 2:26 PM

What are the hours and when should I call?

Prudential - Retirement operates the call center for this 877-778-2100 phone number Mon-Fri 8am-9pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 2,374 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Prudential - Retirement phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Prudential - Retirement staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Prudential - Retirement is Thursday. The most busy day to call is Friday. Again, this is based on a sample of 2,374 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Prudential - Retirement

In summation, the best day to call Prudential - Retirement is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Prudential - Retirement staffs the call center well on Thursday.

Why Customers Call Prudential - Retirement

If you have time to do a bit of reading before you call Prudential - Retirement, we recommend you read over some of our problem-specific articles.

Can I roll over my retirement savings from another account into Prudential?

Yes, you can roll over your retirement savings from another account into Prudential. Prudential offers a seamless rollover process that allows you to consolidate your retirement funds into a Prudential retirement account. This can be done by initiating a direct rollover or a trustee-to-trustee transfer. A direct rollover involves requesting your current retirement account provider to transfer funds directly to your new Prudential account, while a trustee-to-trustee transfer allows Prudential to coordinate the transfer on your behalf. Rolling over your savings to Prudential provides the opportunity to benefit from their wide range of investment options, personalized retirement planning services, and comprehensive financial guidance. It is advisable to consult with a Prudential representative or a financial advisor to understand the specific rollover requirements and any potential tax implications.

Top Prudential - Retirement customer service problems

Click the link above to get answers to just about any Prudential - Retirement customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Prudential - Retirement, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking retirement account information: "I'm just trying to find out how I can go to Prudential Financial to look at my retirement and when my taxes are due."
- From a call lasting 7m 47s , May 20, 2024 2:26 PM

More Prudential - Retirement Customer Service Contacts

There are of course other ways to contact Prudential - Retirement customer service besides the phone. Below we list the best ones, by medium.

Prudential - Retirement Customer Help Desk / Web Support

retire.prudential.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Prudential - Retirement customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Prudential - Retirement's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Prudential - Retirement agent. This phone number is Prudential - Retirement's best phone number because 14,244 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-778-2100 include Update account information, Recover account, Refund or suspicious charge, Change or cancel account, Technical support and other customer service issues. Rather than trying to call Prudential - Retirement first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Prudential - Retirement has 4 phone numbers. It's not always clear what is the best way to talk to Prudential - Retirement representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Prudential - Retirement. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Prudential - Retirement. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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