Protective Life Customer Service

Phone Number & Contact Info

Protective Life's Best Phone Number

Toll-free·Calls Customer Service·Most popular Protective Life number

How do I talk to a live human at Protective Life?

A:Say "Menu." Next, repeat "Representative." Then don't press anything, just hold on the line until you are transferred.

Does Protective Life offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Protective Life phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "Menu." Next, repeat "Representative." Then don't press anything, just hold on the line until you are transferred.
Here is how our research team describes the way the Protective Life phone system greets you: How can I help you today?

What are the hours and when should I call?

Protective Life operates the call center for this 800-866-9933 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 26 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Protective Life phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Protective Life staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Protective Life is Thursday. The most busy day to call is Monday. Again, this is based on a sample of 26 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Protective Life

In summation, the best day to call Protective Life is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Protective Life staffs the call center well on Thursday.

Why Customers Call Protective Life

If you have time to do a bit of reading before you call Protective Life, we recommend you read over some of our problem-specific articles.

What types of life insurance policies does Protective Life offer?

Protective Life offers a variety of life insurance policies to cater to individual needs. They provide term life insurance, offering a fixed death benefit amount for a specified period. This plan is ideal for those seeking affordable coverage over a specific time frame, such as mortgage protection. Additionally, Protective Life offers whole life insurance, which provides lifelong coverage along with a cash value component that grows over time. This policy is suited for individuals seeking protection and an investment component. They also offer universal life insurance, providing flexible premium payment options and potential cash value growth. This plan allows for adjustments to coverage and premiums to adapt to changing needs. Lastly, Protective Life provides survivorship life insurance, where two individuals are insured under one policy, and the death benefit is paid after both pass away. Overall, Protective Life offers a comprehensive range of life insurance policies to meet various requirements.

What are the different riders available with Protective Life policies?

Protective Life offers a variety of riders to enhance the coverage and customize their policies according to individual needs. These riders include the Accidental Death Benefit, which provides an additional lump-sum benefit if the policyholder dies due to an accident; the Waiver of Premium, which waives premium payments if the policyholder becomes totally disabled; the Accelerated Death Benefit, allowing the insured individual to access a portion of the death benefit in case of a qualifying terminal illness diagnosis; and the Children's Term Insurance, offering coverage for children of the policyholder. Additionally, options such as the Guaranteed Insurability Rider permit policyholders to purchase more coverage without further evidence of insurability during specific periods, ensuring flexibility as life circumstances change. Overall, Protective Life's riders provide a comprehensive range of additional benefits to cater to various protection requirements.

Top Protective Life customer service problems

Click the link above to get answers to just about any Protective Life customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Protective Life Customer Service Contacts

There are of course other ways to contact Protective Life customer service besides the phone. Below we list the best ones, by medium.

Protective Life Customer Help Desk / Web Support - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Protective Life customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Protective Life's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Protective Life agent. This phone number is Protective Life's best phone number because 156 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-866-9933 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Protective Life first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Protective Life has 1 phone number. It's not always clear what is the best way to talk to Protective Life representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Protective Life. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Protective Life. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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