Protect America Customer Service

Phone Number & Contact Info

Protect America's Best Phone Number

800-951-5111
Toll-free·Calls New Customer Concierge·Most popular Protect America numberCall now
Q:

How do I talk to a live human at Protect America?

A:Press 4
Q:

Does Protect America offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-11pm, Sat 8am-8pm, Sun 9am-9pm CST. The least busy day is Thursday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 17 minutes. The longest hold times are on Thursday, and the shortest are on Monday. How is this calculated?

Protect America Customer Phone Numbers

New Customer Concierge

888-715-3291
Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Protect America phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 4

What are the hours and when should I call?

Protect America operates the call center for this 800-951-5111 phone number Mon-Fri 7am-11pm, Sat 8am-8pm, Sun 9am-9pm CT. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 156 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Protect America phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Protect America staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Protect America is Thursday. The most busy day to call is Friday. Again, this is based on a sample of 156 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call Protect America

In summation, the best day to call Protect America is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Protect America staffs the call center well on Thursday.

Why Customers Call Protect America

If you have time to do a bit of reading before you call Protect America, we recommend you read over some of our problem-specific articles.

What is Protect America?

Protect America is a trusted home security system provider offering comprehensive security solutions to protect homes and families. As an industry leader for over 25 years, Protect America ensures top-quality protection through their cutting-edge technology and exceptional customer service. Their systems include innovative features like smart home automation, video surveillance, intrusion detection, and 24/7 professional monitoring. Protect America offers customizable security packages tailored to each customer's needs and budget, allowing them to create the perfect security solution. With their easy DIY installation, customers can effortlessly set up their security system without professional help. Protect America's commitment to providing reliable and affordable security solutions has earned them the trust of millions of homeowners across the country, making them a go-to choice for home security needs.

How does Protect America work?

Protect America is a leading home security provider that offers customizable security systems to protect your home and loved ones. The process is simple: first, you choose the security package that best fits your needs and budget. Then, a team of experts will guide you through the installation process, which you can do yourself with the help of instructional videos or have a technician assist you. Protect America utilizes state-of-the-art equipment, including wireless sensors, high-definition security cameras, and smart home automation technology. Once the system is installed, it is monitored 24/7 by a team of professionals who will immediately alert you and the authorities in case of any suspicious activity or emergencies. With Protect America, you gain peace of mind knowing that your home is protected around the clock.

Does Protect America require a contract?

Yes, Protect America requires a contract. When you sign up for their home security services, you will enter into a contract with them. This contract ensures that you receive their services for a specific period of time, typically ranging from 36 to 60 months. It outlines the terms and conditions of the agreement, including monthly fees and any early termination fees that may apply if you decide to cancel before the contract ends. The contract is essential for Protect America to provide the equipment, monitoring services, and ongoing support necessary to ensure the security and safety of your home.

Top Protect America customer service problems

Click the link above to get answers to just about any Protect America customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Protect America Customer Service Contacts

There are of course other ways to contact Protect America customer service besides the phone. Below we list the best ones, by medium.

Protect America Customer Service Live Chat

protectamerica.com - Customer Service
At the top of the page, click on the blue "Chat Online" button.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Protect America provides this option.

Conclusion and closing notes

This is Protect America's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Protect America agent. This phone number is Protect America's best phone number because 936 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-951-5111 include and other customer service issues. Rather than trying to call Protect America first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, Protect America has 2 phone numbers. It's not always clear what is the best way to talk to Protect America representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Protect America. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Protect America. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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