A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Wednesday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Friday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for ProFlowers below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this ProFlowers phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3
Below are some clips we've found from ProFlowers's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Hi, Emily. Welcome back to ProFlowers. Let's get you taken care of.
Tell me, what is the reason for your call?"
Excerpt from a call with ProFlowers
Thursday, May 9, 2024 7:54 PM
What are the hours and when should I call?
ProFlowers operates the call center for this 800-580-2913 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 123 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the ProFlowers call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this ProFlowers phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like ProFlowers staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call ProFlowers is Saturday.The most busy day to call is Wednesday, which averages 117% more phone calls by comparison.Again, this is based on a sample of 123 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call ProFlowers is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that ProFlowers staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call ProFlowers
If you have time to do a bit of reading before you call ProFlowers, we recommend you read over some of our problem-specific articles.
The ProFlowers guarantee assures complete customer satisfaction. We take pride in delivering fresh, high-quality flowers that will joyfully brighten your recipient's day. If for any reason you or your recipient are not fully satisfied with your order, please let us know within 7 days of delivery and we will work to resolve the issue promptly. We will either replace the flowers or provide a full refund or credit, whichever you prefer. Our team of dedicated customer service representatives is available to assist you 24/7, ensuring a seamless shopping experience. With ProFlowers, you can shop with confidence, knowing that your satisfaction is our top priority.
Click the link above to get answers to just about any ProFlowers customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to ProFlowers, and their purpose. Are any of these similar to the reason you are trying to call?
Issue with flower delivery: "I want those twenty four roses delivered ASAP."
- From a call lasting 5m 7s , Oct 18, 2024 6:38 PM
Inquiry about flower delivery: "I ordered flowers a couple days ago to go to Windsor."
- From a call lasting 4m 36s , Oct 11, 2024 4:04 PM
End of call: "That's it. Thank you so much."
- From a call lasting 1m 24s , Mar 29, 2024 4:18 PM
Information about why customers call ProFlowers is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- ProFlowers customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is ProFlowers's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a ProFlowers agent. This phone number is ProFlowers's best phone number because 9,108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-580-2913 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call ProFlowers first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, ProFlowers has 1 phone number. It's not always clear what is the best way to talk to ProFlowers representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for ProFlowers. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like ProFlowers. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.