PreSonus Audio Electronics, Inc. Customer Service

Phone Number & Contact Information

225-216-7887
Calls Customer Service·Most popular PreSonus Audio Electronics, Inc. number
Q:How do I get a live human at PreSonus Audio Electronics, Inc.?
A:Calling this PreSonus Audio Electronics, Inc. number should go right to a real human being
Q:Does PreSonus Audio Electronics, Inc. offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-5pm CST. The least busy day is Monday, and the most busy day is Thursday. Details
Q:How long will I have to wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.
Read below for more aboutgetting a repmenuspromptshold timesbusy timesother contact information

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this PreSonus Audio Electronics, Inc. phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this PreSonus Audio Electronics, Inc. number should go right to a real human being
Here is how our research team describes the way the PreSonus Audio Electronics, Inc. phone system greets you: Fender and Squier, press 1. Specialty brands, press 2. Persona inquiries, press 3.
In fact, much of this information on this page is superfluous because this PreSonus Audio Electronics, Inc. phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

PreSonus Audio Electronics, Inc. operates the call center for this 225-216-7887 phone number Mon-Fri 9am-5pm CT. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 101 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this PreSonus Audio Electronics, Inc. phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like PreSonus Audio Electronics, Inc. staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call PreSonus Audio Electronics, Inc. is Monday. The most busy day to call is Thursday. Again, this is based on a sample of 101 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call PreSonus Audio Electronics, Inc. is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that PreSonus Audio Electronics, Inc. staffs the call center well on Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

My Experience Calling 225-216-7887

Sep 8, 2023

I had an issue with the Studio One product that was part of my mixer packager, so I called PreSonus Audio Electronics Inc. to get some help. I prefer to talk to a live agent as I can tell them exactly what is happening, and they can walk me through the steps in live time. I am a musician, not an electrician. It was weird when I first called them because the recording says, "Thank you for calling Sender Musical Corporation." 

This made me think I had called the wrong number, but when the first directory tree launched, there was an option for PreSonus products. I did a quick Google search and could not find anything about an affiliation or a buyout, but since they had a PreSonus option, I just went with it. The options offered to callers are to press 1 for Sender, press 2 for help with specialty brands, and press 3 for PreSonus inquiries. 

The recorded message tells me that PreSonus has a team of technical experts standing by to assist with my needs but that I had to go online to get help with technical issues. I ignored this because I wanted to talk to someone, and I figured a compatibility issue was something that anyone should be able to help me with. 

The next menu I came to instructed me to press 1 for sales and order inquiries, press 2 for customer service, and press 3 for general account assistance. I meant to press 2, but I accidentally pressed 3, so I went ahead with it because this also seemed like a general issue. Once again, I figured if I got to a live person, they could resolve the issues from there. 

While I was waiting, I was told once again that for complex technical support questions, please place a support ticket online from my PreSonus account. It emphasized that this is the fastest way to get help. The recorded message then told me to stay press 1 for all other issues. Finally, I was placed on a hold line. The guitar riffs were a bit loud but made sense, given who I was calling. The wait time was not bad, but it wasn't fast. I think I was on hold for over 10 minutes, but then a representative picked up who spoke clear English and was able to help me figure out my compatibility issues. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

More Ways to Contact PreSonus Audio Electronics, Inc. Customer Service

There are of course other ways to contact PreSonus Audio Electronics, Inc. customer service besides the phone. Below we list the best ones, by medium.
PreSonus Audio Electronics, Inc.'s website
https://www.presonus.com/support - Technical Support
Use this link to find customer service help through their website
As a last, sometimes only, resort- PreSonus Audio Electronics, Inc. customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is PreSonus Audio Electronics, Inc.'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a PreSonus Audio Electronics, Inc. agent. This phone number is PreSonus Audio Electronics, Inc.'s best phone number because 606 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 225-216-7887 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call PreSonus Audio Electronics, Inc. first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, PreSonus Audio Electronics, Inc. has 1 phone number. It's not always clear what is the best way to talk to PreSonus Audio Electronics, Inc. representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for PreSonus Audio Electronics, Inc.. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like PreSonus Audio Electronics, Inc.. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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