Pottery Barn Customer Service Phone Number

866-834-2029
Hold time now: 7 mins (avg 4)
Best time to call: 1pm
Free: Call Without Hold Time
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: For Pottery Barn Card Services: Press 6 (change billing address) No other option allowed me to get to a human
This is not the most popular Pottery Barn phone number (it's ranked #2). Most customers call 888-779-5176 for support: Click here for best option

Other customers got on the phone recently because:

I ordered a changing table on June *th. It arrived damaged. A representative ordered a...
I’ve been waiting for my order for * months, it finally came and the bed was in the wro...
Order * ************ was lost in the PB system for two months. The sectional sofa has f...
Need help with furniture order that was placed a few months ago
I received a partial order today and the item I received is incorrect.
add to my order a different item to replace one of the backorder items
Received wrong item, correct item is now out of stock.
I have been trying to get a credit on a returned pkg and cannot get help through custom...
Package to return not picked up
Packlist showed * items in box but only * item was in the box.
I want to know I need the photo ID of the person who the order is under.
just wanted o get a promo code for first time purchase
I ordered a comforter and shams in early November. The comforter arrived and said that...
I want to make sure I didn't place the same order twice... particularly, of this produc...

Help me with my issue

Pottery Barn Customer Service Phone Number 866-834-2029 - Info & Statistics

Phone number to dial866-834-2029
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours5am-9pm PST
Best time to dial1pm
Navigate phone maze to a humanFor Pottery Barn Card Services: Press 6 (change billing address) No other option allowed me to get to a human
Average wait4
Current wait7
Rank (among phone numbers)2
Rank (overall)5
Alternate methodsphone or chat or email or web
Quality of communication86%
Quality of help80%
Customer votes242
Best phone number888-779-5176
Information last updatedThu Jan 21 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

Pottery Barn's 866-834-2029 Customer Service Number

This Pottery Barn phone number is ranked #2 out of 2 because 8,556 Pottery Barn customers tried our tools and information and gave us feedback after they called. The reason customers call 866-834-2029 is to reach the Pottery Barn Customer Service department for problems like Cancel order, Missing items, Return, Warranty, Track my shipment. As far as we can tell, Pottery Barn has call center locations in null and you can call during their open hours 5am-9pm PST. Pottery Barn has 2 phone numbers and 5 different ways to get customer help. We've compiled information about 866-834-2029 and ways to call or contact Pottery Barn with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Pottery Barn

Calling Pottery Barn at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from Pottery Barn Customer Service can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with Pottery Barn's Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Pottery Barn in General

While 866-834-2029 is Pottery Barn's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 888-779-5176 is their best customer phone number overall, and we have put together a comparison of their 5 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Pottery Barn help by calling them, is that other customers give their customer support at this number a 86% score for their communication skills and a 80% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

Pottery Barn Contact Info

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Customer Service888-779-5176

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