Post Office Customer Service

Phone Number & Contact Info

Post Office's Best Phone Number

Calls Customer Service·Most popular Post Office number

How do I talk to a live human at Post Office?

A:Calling this Post Office number should go right to a real human being

Does Post Office offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8:30am-2pm EST. The least busy day is Friday, and the most busy day is Tuesday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Post Office phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Post Office number should go right to a real human being
In fact, much of this information on this page is superfluous because this Post Office phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Post Office operates the call center for this 0845-611-2970 phone number Mon-Fri 8:30am-2pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 1,077 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Post Office phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Post Office staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Post Office is Friday. The most busy day to call is Tuesday. Again, this is based on a sample of 1,077 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.

The best time to call Post Office

In summation, the best day to call Post Office is Friday. In this case, it's a no-brainer. Friday is not only the least busy day for calling this Post Office number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Post Office

If you have time to do a bit of reading before you call Post Office, we recommend you read over some of our problem-specific articles.

What are the operating hours of the Post Office?

The operating hours of the Post Office vary depending on the location. However, most Post Office branches are typically open from Monday to Friday, between 9:00 AM and 5:00 PM, with some branches closing for lunch between 1:00 PM and 2:00 PM. On Saturdays, many branches have reduced operating hours, usually from 9:00 AM to 12:00 PM or 1:00 PM. Some larger branches and those located in shopping centers may offer extended hours on weekdays and Saturdays. It is advisable to check the specific operating hours of your local Post Office by visiting their website or contacting them directly. Additionally, during peak holiday seasons, the Post Office often extends its operating hours to accommodate increased customer demand.

Are there any prohibited items for sending through the Post Office?

Yes, there are certain items that are prohibited from being sent through the Post Office. These items include hazardous and flammable materials such as explosives, firearms, and ammunition. Additionally, perishable items that can spoil or decompose during transit are not allowed. Other prohibited items include illegal drugs, prescription medications, and counterfeit goods. Certain items that may pose a risk to the safety of postal workers or the public, such as corrosive substances, radioactive materials, and certain chemicals, are also not permitted. It is important to check with your local Post Office or refer to the official guidelines provided by the Post Office to ensure that you are aware of all prohibited items before sending any package.

Do you offer post office box services?

Yes, we offer post office box services to provide a secure and convenient way for customers to receive their mail. Our post office boxes are available in various sizes to suit your needs. By renting a post office box, you can have a separate mailing address that ensures privacy and protects your valuable documents. With around-the-clock access, you can collect your mail at your convenience, even outside regular business hours. Our dedicated staff handles your incoming mail and packages to ensure they are secure and well-maintained until you pick them up. Whether you are an individual, small business, or corporation, our post office box services offer a reliable solution to manage your mail and keep it organized.

Top Post Office customer service problems

Click the link above to get answers to just about any Post Office customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Post Office Customer Service Contacts

There are of course other ways to contact Post Office customer service besides the phone. Below we list the best ones, by medium.

Post Office Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- Post Office customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Post Office's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Post Office agent. This phone number is Post Office's best phone number because 6,462 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 0845-611-2970 include Make a shipment, Track item, Overcharge/Strange charge, Complaint, Lost package and other customer service issues. Rather than trying to call Post Office first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Post Office has 1 phone number. It's not always clear what is the best way to talk to Post Office representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Post Office. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Post Office. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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