How do I talk to a live human at Philips Lifeline?
A:Don't press anything, just hold on the line for a representative.Our free phone can also navigate phone menus to get a live human at Philips Lifeline for you.
Q:
Does Philips Lifeline offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-5pm EST.The least busy day is Monday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Monday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Philips Lifeline below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Philips Lifeline phone number to document the phone system.
Here is how our research team describes the way the Philips Lifeline phone system greets you: Thank you for calling Lifeline, the number one medical alert service trusted by healthcare professionals across the country. If you're an existing subscriber of Lifeline and want to be connected to a customer service representative, please press 1. If your healthcare plan includes Lifeline services as a benefit and you want to enroll in services or have any questions regarding your existing Lifeline services provided by your plan, press 2. To order Lifeline, please press 3. If you're a program manager or installer and want to be connected to a Program Services representative, please press 4. All other calls, please remain on the line. Then you will be connected to the next available representative.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, just hold on the line for a representative.
Below are some clips we've found from Philips Lifeline's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Lifeline, the number one medical alert service trusted by health care professionals across the country.
If you're an existing subscriber of Lifeline and want to be connected to a customer service representative, please press one.
If your health care plan includes lifeline services as a benefit, and you want to enroll in services or have any questions regarding your existing lifeline services provided by your plan, press two.
To order Lifeline all calls are recorded and may be monitored for quality purposes."
Excerpt from a call with Philips Lifeline
Friday, January 12, 2024 12:19 AM
The first phone menu
"Thank you for calling Lifeline, the number one medical alert service trusted by health care professionals across the country.
All other calls, please remain on the line, and you will be connected to the next available available representative.
If you're an existing subscriber of Lifeline and want to be connected to a customer service representative, please press one.
If your health care plan includes lifeline services as a benefit, and you want to enroll in services or have any questions regarding your existing lifeline services provided by your plan, press two."
Excerpt from a call with Philips Lifeline
Wednesday, October 16, 2024 8:10 PM
What are the hours and when should I call?
Philips Lifeline operates the call center for this 800-635-6156 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 92 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Philips Lifeline call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Philips Lifeline phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Philips Lifeline staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Philips Lifeline is Monday.The most busy day to call is Thursday, which averages 67% more phone calls by comparison.Again, this is based on a sample of 92 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Quietest
Tue
Wed
Thu
Busiest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call Philips Lifeline is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Philips Lifeline staffs the call center well on Monday.
Why Customers Call Philips Lifeline
If you have time to do a bit of reading before you call Philips Lifeline, we recommend you read over some of our problem-specific articles.
Philips Lifeline is a trusted and reliable medical alert service designed to provide individuals with peace of mind and independence. It is a personal emergency response system that connects users to a professionally trained Response Center in times of need. With a simple press of a button, users can receive immediate assistance, 24/7, whether they are at home or out and about. The Lifeline service offers a range of options, including wearable devices and in-home communicators, tailored to meet specific needs. Highly trained operators are available round the clock to assess situations and dispatch appropriate help, whether it is emergency services, family members, or friends. Philips Lifeline aims to maximize safety and ensure prompt response during medical emergencies, helping users maintain their independence and quality of life.
Yes, Philips Lifeline is often covered by insurance. Many insurance plans, including Medicaid and Medicare, provide coverage for medical alert systems such as Philips Lifeline. However, coverage details can vary depending on the insurance provider and the specific plan. It is recommended to check with your insurance company to determine if Philips Lifeline is covered and what the terms of coverage are. Additionally, some insurance plans may require a doctor's prescription or medical necessity for coverage. Overall, Philips Lifeline works closely with insurance providers to ensure accessibility and affordability for individuals seeking a reliable and trusted medical alert service.
The cost of Philips Lifeline varies depending on the specific plan chosen. The basic HomeSafe Standard plan starts at $29.95 per month. This includes the traditional medical alert system with a wearable help button. There are also additional options available, such as the HomeSafe with AutoAlert plan, which offers automatic fall detection for an added fee. For those who prefer a mobile option, the GoSafe plan starts at $54.95 per month and provides help both at home and on the go. All plans have no hidden fees, no long-term contracts, and include 24/7 access to highly-trained response associates. Prices may vary slightly based on location and any additional services chosen. For precise cost details, it is recommended to contact Philips Lifeline directly.
Click the link above to get answers to just about any Philips Lifeline customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Philips Lifeline, and their purpose. Are any of these similar to the reason you are trying to call?
Adding phone to Lifeline: "I wanna add this to my phone just in case."
- From a call lasting 11m 44s , Nov 4, 2024 4:16 PM
Life Alert not working: "It's my Life Alert is not working."
- From a call lasting 7m , Nov 1, 2024 6:10 PM
Device malfunction assistance: "My Lifeline device is flashing red, and I'm not sure what to do."
- From a call lasting 7m 40s , Sep 14, 2024 2:46 PM
Requesting wrist unit replacement: "Yeah, the Velcro on the band is no longer holding."
- From a call lasting 10m 36s , Sep 12, 2024 6:24 PM
Information about why customers call Philips Lifeline is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Philips Lifeline customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Philips Lifeline's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Philips Lifeline agent. This phone number is Philips Lifeline's best phone number because 384 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-635-6156 include and other customer service issues. Rather than trying to call Philips Lifeline first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Philips Lifeline has 2 phone numbers. It's not always clear what is the best way to talk to Philips Lifeline representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Philips Lifeline. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Philips Lifeline. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.