Philip Morris Customer Service

Phone Number & Contact Info

Philip Morris's Best Phone Number

Toll-free·Calls Customer Service·Most popular Philip Morris number

How do I talk to a live human at Philip Morris?

A:Calling this Philip Morris number should go right to a real human being

Does Philip Morris offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-7pm EST. The least busy day is Thursday, and the most busy day is Friday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

Philip Morris Customer Phone Numbers

Corporate Offices

Mon-Fri 8am-5pm EST · Calling this Philip Morris number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Philip Morris phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Philip Morris number should go right to a real human being
Below are some clips we've found from Philip Morris's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to say or enter information

"Thank you for calling Altria. You may learn more about Altria at our company website located at w w w dot altria dot com. Your call may be recorded for quality and training purposes.
Please select one of the following options for assistance.
If you have an inquiry or concern about the quality of your Altria tobacco product, please press or say one now."
Excerpt from a call with Philip Morris
Sunday, May 19, 2024 6:54 PM
In fact, much of this information on this page is superfluous because this Philip Morris phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Philip Morris operates the call center for this 800-343-0975 phone number Mon-Fri 9am-7pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 276 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Philip Morris phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Philip Morris staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Philip Morris is Thursday. The most busy day to call is Friday. Again, this is based on a sample of 276 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Philip Morris

In summation, the best day to call Philip Morris is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Philip Morris staffs the call center well on Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Philip Morris

If you have time to do a bit of reading before you call Philip Morris, we recommend you read over some of our problem-specific articles.

What is Philip Morris?

Philip Morris is a global tobacco company that focuses on providing high-quality tobacco products. With a presence in over 180 countries, Philip Morris is dedicated to meeting consumers' evolving preferences and offering a range of cigarette brands. However, the company is not limited to traditional tobacco products and is actively working on developing scientifically substantiated smoke-free alternatives that are less harmful than smoking. This commitment is driven by an ambition to achieve a smoke-free future and improve public health. Philip Morris invests heavily in research and development, collaborating with scientists, technologists, and public health experts to create innovative products that aim to transition smokers to a better alternative, potentially offering a less harmful choice for those adults who would otherwise continue smoking.

Where is Philip Morris located?

Philip Morris International, a leading tobacco company, is headquartered in Lausanne, Switzerland. Lausanne serves as the central hub for the company's global operations, providing strategic oversight and support to markets across the world. While the company's headquarters is in Switzerland, Philip Morris has a strong presence and operations in more than 180 countries. These operations include manufacturing facilities, research and development centers, and sales offices located around the globe. This presence enables Philip Morris to engage with local communities, deliver innovative tobacco and nicotine products, and contribute to the economies of various countries. Through its global network, Philip Morris aims to address the challenges of a changing industry and work toward a smoke-free future.

Are Philip Morris products harmful?

Philip Morris products, namely tobacco products, are harmful. Extensive scientific research demonstrates that smoking and tobacco use can lead to various health risks and diseases, including lung cancer, heart disease, and respiratory issues. At Philip Morris, we acknowledge the risks associated with our products and encourage adult tobacco consumers who would otherwise continue to smoke to switch to scientifically substantiated reduced-risk alternatives. We are committed to developing and promoting smoke-free alternatives, such as electronic cigarettes and heated tobacco products, which produce fewer harmful chemicals compared to traditional cigarettes. Nevertheless, it's important to note that any form of tobacco use, including our reduced-risk products, is addictive and not without risks. We encourage individuals to make informed choices and to consult with healthcare professionals regarding the potential health effects of tobacco consumption.

Top Philip Morris customer service problems

Click the link above to get answers to just about any Philip Morris customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Philip Morris Customer Service Contacts

There are of course other ways to contact Philip Morris customer service besides the phone. Below we list the best ones, by medium.

Philip Morris Customer Help Desk / Web Support - Customer Service
Customer service online support
As a last, sometimes only, resort- Philip Morris customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Philip Morris's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Philip Morris agent. This phone number is Philip Morris's best phone number because 1,656 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-343-0975 include Where to buy, Complaint, Safety concern, Returns, Product information and other customer service issues. Rather than trying to call Philip Morris first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Philip Morris has 2 phone numbers. It's not always clear what is the best way to talk to Philip Morris representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Philip Morris. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Philip Morris. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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