How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Peoples Gas phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything when asked for an account #. Then you must choose an option 1-5.
Here is how our research team describes the way the Peoples Gas phone system greets you: To report an emergency such as a gas leak, fire, or explosion, press the star (*) key. One moment, please, while we attempt to access your account information to get started. Please have the information associated with your account ready.
Below are some clips we've found from Peoples Gas's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Thank you for calling Peoples Gas.
To report an emergency, such as a gas leak, fire, or explosion, press the star key.
One moment, please, while we attempt to access your account information.
To get started, please speak or key in your fifteen digit account number or the ten digit phone number associated with your account."
Excerpt from a call with Peoples Gas
Wednesday, February 28, 2024 6:59 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling Peoples Gas.
To report an emergency such as a gas leak, fire, or explosion, say emergency.
In a few words, please tell me why you are calling today."
Excerpt from a call with Peoples Gas
Friday, April 12, 2024 2:24 PM
They may ask you to say or enter information
"You can say things like billing question,"
Excerpt from a call with Peoples Gas
Friday, April 12, 2024 2:24 PM
What are the hours and when should I call?
Peoples Gas operates the call center for this 866-556-6001 phone number Mon-Fri 7am-7pm, Sat 7am-3pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 478 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Peoples Gas phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Peoples Gas staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Peoples Gas is Tuesday.The most busy day to call is Wednesday.Again, this is based on a sample of 478 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Peoples Gas is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Peoples Gas staffs the call center well on Tuesday.
Why call this Peoples Gas number?
Below is a sample of recent calls to Peoples Gas, and their purpose. Are any of these similar to the reason you are trying to call?
Setting up new account: "Hi. I wanted to start a new account on People's Gas, please."
- From a call lasting 12m 55s , Feb 28, 2024 6:59 PM
More Ways to Contact Peoples Gas Customer Service
There are of course other ways to contact Peoples Gas customer service besides the phone. Below we list the best ones, by medium.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Peoples Gas provides this option.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Peoples Gas customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Peoples Gas's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Peoples Gas agent. This phone number is Peoples Gas's best phone number because 2,868 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-556-6001 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Peoples Gas first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Peoples Gas has 1 phone number. It's not always clear what is the best way to talk to Peoples Gas representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Peoples Gas. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Peoples Gas. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.