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Peoples Gas Customer FAQ

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What is Peoples Gas's Phone Number?

The question we are asked most often is about how to talk to Peoples Gas customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What information is needed to establish a new account with Peoples Gas?

To establish an account with Peoples Gas, individuals must provide their full name, valid address, Social Security number or...
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Recent Peoples Gas Customer Questions

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Emergency Reporting

How do I report a gas leak or emergency?

In the event of a gas leak or related emergency, it is essential to prioritize safety by evacuating the area and avoiding any...
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What should I do if I smell gas in my home?

If a person detects a gas odor in their home, it is vital to act swiftly for safety reasons. They must evacuate the building...
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Service Management

How do I transfer my service to a new address?

To transfer your Peoples Gas service to a new address, start the process early and request the transfer online with details...
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What should I do if I experience a service outage?

To address a service outage, customers should first check if their home or a wider area is affected, potentially by consulting...
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What information is needed to establish a new account with Peoples Gas?

To establish an account with Peoples Gas, individuals must provide their full name, valid address, Social Security number or...
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Company Information

What is Peoples Gas?

Peoples Gas is a natural gas utility firm that delivers distribution services to various customers, focusing on reliable and...
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What services does Peoples Gas provide?

Peoples Gas primarily offers natural gas delivery services to residential, commercial, and industrial customers, focusing on...
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Where is Peoples Gas available?

Peoples Gas primarily operates in Illinois and Pennsylvania, focusing on Chicago and its suburbs in Illinois, as well as...
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Billing and Payments

What payment options does Peoples Gas offer?

Peoples Gas offers various payment methods, including mailing checks, online payments, automatic bank drafts, and in-person...
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What are the rates and tariffs for Peoples Gas?

Peoples Gas provides various rates and tariffs tailored for residential, commercial, and industrial customers, including a base...
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Can I set up automatic bill payments with Peoples Gas?

Peoples Gas allows customers to establish automatic bill payments, which ensures monthly bills are paid on time from their bank...
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How can I lower my gas bills?

There are several strategies to reduce gas bills, including conducting an energy audit, sealing drafts, improving insulation,...
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Assistance Programs

Are there any assistance programs for low-income customers?

Peoples Gas provides several programs to aid low-income customers, including LIHEAP for winter heating costs. They may also...
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What is the process to apply for assistance programs?

To apply for assistance programs through Peoples Gas, individuals first need to choose a specific program. They should then...
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We look to the Peoples Gas issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Peoples Gas issues reported to GetHuman
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