What should I do if I experience a service outage?

Experiencing a service outage can be concerning, but there are a few steps you can take to address the situation effectively. First, the customer is encouraged to check if the outage affects only their home or a larger area. This can often be determined by observing the status of neighbors' gas services or checking with nearby households. Next, it is advisable to look at the official website of Peoples Gas, where they may provide updates and information about any ongoing outages, restoration efforts, and estimated timelines for service restoration. If the outage is confirmed and the website does not provide sufficient information, the customer can consider checking back later for updates or any further guidance that may be posted. In case of an emergency or if there is a strong gas odor, it is important to evacuate the area and alert authorities immediately. Keeping emergency contact numbers handy is always a good practice. Maintaining awareness of the current situation through the official channels is a prudent course of action.