Customer Service

Phone Number & Contact Info's Best Phone Number

Toll-free·Calls Customer Service·Most popular number

How do I talk to a live human at

A:Must enter social security #.

Does offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-7pm, Sat 9am-2pm CST. The least busy day is Saturday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Friday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must enter social security #.
Here is how our research team describes the way the phone system greets you: Please tell me your social security number.
Below are some clips we've found from's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Hello, and welcome to the Inspira Financial information line.
Formerly PayFlex.
How can I help you? If you need to speak with a live representative and our hold times are long, You might be given an option to schedule a callback at your convenience."
Excerpt from a call with
Wednesday, January 17, 2024 9:49 AM

They may ask you to enter information with the dial pad

"Hello, and welcome to the Inspira Financial information line, formerly PayFlex. Hello. For authentication purposes, we need to ask you a few questions. Please tell me the last four of your Social Security number or your full member ID. If you need more time to locate it, say wait.
Seems you entered wrong information.
Please enter it again. If you do not have it, let me know."
Excerpt from a call with
Friday, May 31, 2024 8:10 PM

They may ask you to say or enter information

"Hello, and welcome to the Inspira Financial information line, formerly PayFlex. Hello. For authentication purposes, we need to ask you a few questions. Please tell me the last four of your Social Security number or your full member ID. If you need more time to locate it, say wait.
Seems you entered wrong info
Please tell me your ZIP code."
Excerpt from a call with
Wednesday, May 29, 2024 1:46 PM

What are the hours and when should I call? operates the call center for this 800-284-4885 phone number Mon-Fri 7am-7pm, Sat 9am-2pm CT. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 170 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call is Saturday. The most busy day to call is Friday, which averages 567% more phone calls by comparison. Again, this is based on a sample of 170 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call

In summation, the best day to call is Thursday.

Why Customers Call

Below is a sample of recent calls to, and their purpose. Are any of these similar to the reason you are trying to call?
No specific purpose: "Morning."
- From a call lasting 3m 47s , Jun 7, 2024 11:54 AM
Requesting call back: "You need to leave a call, please."
- From a call lasting 4m 1s , Jun 6, 2024 12:45 PM
Payment assistance: "Make a payment."
- From a call lasting 4m 20s , Jun 6, 2024 1:07 AM
Login trouble: "Having trouble logging into my account."
- From a call lasting 2m 58s , Jun 4, 2024 7:22 PM
Assistance with FlexPay account: "I received an email about FlexPay but can't log in to my account, need help with username and password."
- From a call lasting 5m 14s , May 31, 2024 8:10 PM
Incomplete information: "I only heard part of the phone number, it's one eight four."
- From a call lasting 1m , May 31, 2024 8:03 PM
Assistance with reapplying account: "I want to reapply all the time I try, you don't find me, I don't know."
- From a call lasting 7m 12s , May 29, 2024 1:46 PM
Account status: "Can you please update me on my account status?"
- From a call lasting 3m 25s , May 8, 2024 6:44 PM
Verifying identity information: "June third nineteen sixty six."
- From a call lasting 6m 37s , May 8, 2024 6:37 PM
Unclear purpose: ""
- From a call lasting 2m 46s , Apr 29, 2024 7:15 AM

More Customer Service Contacts

There are of course other ways to contact customer service besides the phone. Below we list the best ones, by medium. Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a agent. This phone number is's best phone number because 3,036 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-284-4885 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, has 1 phone number. It's not always clear what is the best way to talk to representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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