Payflex.com Customer Service Issues

Hello, I have a PayFlex account and have reviewed the information, but I am unsure if paid doctor's visits count towards my deductible. I would also like to know the maximum coverage limit for an individual without considering family benefits. Additionally, I possess a doctor's prescription note for a service that is not covered. The services were performed at a hospital in Laguna Beach, and I previously contacted them in December. They mentioned that scheduling an appointment could assist with many health concerns. Can I send the doctor's script and the facility details for possible reimbursement? My date of birth is 10-02-[redacted]. Last four digits of my ID: [redacted]. I appreciate your guidance. Thank you, Kim Newlin.

I hope you received my previous message. My preferred contact method is via email, and my email address is listed. You can reach me at [redacted], where you can leave a detailed voicemail if needed. My address is [redacted] Marquis Court. I am looking forward to your response regarding the maximum deductible reimbursement for a recent doctor's visit. Additionally, I have a question about accessing treatment at the Ketamine Clinic in Laguna Beach for my health conditions with potential reimbursement approval. Would Cryotherapy treatment prescribed by my doctor also be eligible for reimbursement? I appreciate your guidance on these matters. Thank you, Kimberly Newlin.

Subject: Refund Request for Cobra Premium Payment My name is Catherine M. Morris, and I work at Nationwide Children's Hospital in Columbus, Ohio. I have been on leave since April 11, [redacted], and was offered Cobra coverage. I recently sent a payment of $[redacted].09 for coverage from July to September to your billing department in St. Louis, MO. Due to being approved for Ohio Medicaid effective September 1st, I no longer need Cobra coverage. I kindly request a refund of the September premium of $[redacted].03 at your earliest convenience. Thank you for your assistance. Sincerely, Catherine M. Morris [redacted] N Elm St. PO Box 48 Sugar Grove, Ohio [redacted]

To whom it may concern, I am a Payflex customer and need to express my dissatisfaction with the service I have received for various reasons: 1. Despite being a loyal customer for 5 years, I was incorrectly informed that a bill from [redacted] could not be reimbursed due to a lack of claim filing. The process was not clearly communicated, and I only found out through an email from a former supervisor. 2. When I submitted three bills for verification of medical procedures, there was no confirmation of receipt. Upon calling, I discovered that two bills were lost, and one was incorrectly denied, requiring resubmission. 3. Despite incurring $1,[redacted] in out-of-pocket expenses, my Payflex card has been inaccessible, and my emailed bills were not confirmed received or processed. Communication issues arose due to forwarding emails to a terminated employee. 4. Even though the claims are for [redacted], I was asked to submit a claim form for reimbursement, causing further frustration. 5. My request for a claim form from the supervisor, Shirley, was not fulfilled promptly, highlighting a lack of customer service support. The level of service provided by Payflex in [redacted] has been disappointing and inadequate.

Subject: Refund Request - Overlapping Premium Payments I am formally requesting a refund for any unearned premiums I paid in advance for the coverage period of August 1, [redacted] to August 31, [redacted]. The overlap of "COBRA" benefits with group benefits due to my rehire on August 6, [redacted] resulted in a duplication of premium payments for that month. According to Title 29 US Code §[redacted] (1) and Louisiana Revised Statute Title 22 §41, I am entitled to a refund of any unearned premiums as policyholders have the right to receive such refunds. As the group coverage provided by my employer was retroactive to August 1, [redacted], the unearned premium for August should be refunded promptly. Thank you for addressing this matter quickly. Best, S.L.

I have been attempting to get in touch with pafux through email and chat, but it seems like their system is currently experiencing issues. Despite having chatted with them numerous times in the past, I am now having to resort to calling their "customer support," which unfortunately has not been helpful in addressing the issue with my suspended debit card. Despite my efforts in providing what I believe to be the necessary documentation, they continue to claim that it is not sufficient. As a result, I have submitted additional receipts related to prescriptions, doctor visits, and insurance EOB in the hopes of resolving the outstanding claim and having my card reactivated. I have inquired with them about whether this additional information will be beneficial and expressed my willingness to provide more receipts if needed.

I'm seeking assistance in understanding why I was allowed to re-enroll and contribute funds despite my suspended card. Last year, I worked at Medstar Health from January to April, but lost the job in April. Even though the documents I submitted were denied, I have now resumed part-time employment with Medstar working 20 hours a week. Despite my unawareness of my card being suspended, I opted for the HSA. Despite speaking to customer service multiple times and attempting to set up a payment arrangement due to financial constraints, I was informed I must pay the full balance or provide documentation, which I have already done. With an upcoming surgery, paying $[redacted].33 from my 20-hour weekly job while being unable to use my card creates financial strain. I lack the means to pay the full amount at once, and I was told my card cannot be temporarily unsuspended. Isn't there a precautionary measure to prevent customers from re-enrolling and contributing to inaccessible funds? Assistance is greatly appreciated.

I realized that my July payment was deducted earlier than usual. This has caused me financial distress as I carefully scheduled my payments for the 2nd and 15th of every month. I'm confused as to why there were three payments taken in June. I would like assistance to either extend the payment due date or receive a reimbursement for this error. I specifically set my payment dates for the 2nd and 15th, so I'm upset that a payment was deducted on June 30th. It is important to me that payments match what was previously deducted, especially since my usual payment is $[redacted], excluding a separate $20 subscription fee. I ask that future payments are in line with this schedule to avoid overcharges. I am frustrated by this unexpected deduction and need assistance with my finances.