Parallels Customer Service

Phone Number & Contact Info

Parallels's Best Phone Number

Toll-free·Calls Customer Service·Most popular Parallels number

How do I talk to a live human at Parallels?

A:Press 2 then 4

Does Parallels offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Tuesday.

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Monday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Parallels phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2 then 4
Below are some clips we've found from Parallels's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Parallels, the leader in virtual and cloud computing solutions. If you know your ticket number, please press one. To learn how to get support, please press two."
Excerpt from a call with Parallels
Wednesday, March 20, 2024 9:00 PM

The first phone menu

"Thank you for calling Parallels, the leader in virtualization and cloud computing solution.
Solutions. If you know your ticket number, please press one.
To learn how to get support, please press two."
Excerpt from a call with Parallels
Friday, March 29, 2024 4:18 PM

What are the hours and when should I call?

Parallels operates the call center for this 888-811-2489 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 92 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Parallels phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Parallels staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Parallels is Friday. The most busy day to call is Tuesday. Again, this is based on a sample of 92 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call Parallels

In summation, the best day to call Parallels is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Parallels staffs the call center well on Friday.

Why Customers Call Parallels

If you have time to do a bit of reading before you call Parallels, we recommend you read over some of our problem-specific articles.

What is Parallels?

Parallels is a software company that specializes in developing virtualization and automation solutions. Their flagship product, also called Parallels, enables users to seamlessly run multiple operating systems on a single computer. This means you can use both macOS and Windows on your Mac, or Linux and Windows on your PC, without the need to reboot or switch machines. Parallels offers powerful features like Coherence Mode, which integrates Windows applications into your Mac or Linux desktop, and SmartSelect, which allows you to open files in any operating system with just a double-click. Additionally, Parallels offers software solutions for Mac management, remote access, and virtual desktop infrastructure. With Parallels, you can optimize your productivity by harnessing the power of multiple operating systems on one device.

What are the system requirements for Parallels?

The system requirements for Parallels vary depending on the version and the operating system you are running. For Parallels Desktop for Mac, the minimum requirements include a Mac computer with an Intel Core 2 Duo processor or higher, at least 4GB of RAM (8GB is recommended for optimal performance), and 500MB of free disk space for installation. You will also need a licensed copy of Windows or another operating system to run within Parallels. For Parallels Desktop for Chrome OS, you need a Chromebook with an Intel Core i5 processor or higher, at least 8GB of RAM, and 128GB of storage. It is worth noting that newer versions of Parallels may have additional requirements. It is recommended to always check the official Parallels website for the specific system requirements of the version you are interested in.

Is Parallels compatible with gaming applications?

Yes, Parallels is compatible with gaming applications. The software provides a virtualization environment that allows you to run Windows games on Mac without compromising performance. Parallels Desktop includes features like DirectX support, which ensures smooth and seamless gameplay experience. By leveraging the power of Mac's hardware, Parallels can run demanding games at a high frame rate. It also offers optimization options, such as assigning additional resources to the virtual machine, to maximize gaming performance. With Parallels, you can enjoy a wide range of popular gaming titles, whether they require intense graphics or demanding processing power. It provides a convenient solution for gamers who want to access Windows-only games while using their Mac platform.

Top Parallels customer service problems

Click the link above to get answers to just about any Parallels customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Parallels's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Parallels agent. This phone number is Parallels's best phone number because 552 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-811-2489 include Setup service, Cancel service, Overcharge/Strange charge, Complaint and other customer service issues. Rather than trying to call Parallels first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Parallels has 1 phone number. It's not always clear what is the best way to talk to Parallels representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Parallels. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Parallels. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare Parallels Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!