Optimum Customer Service Phone Number

Hold time now: < 1 min (avg 0 mins)
Best time to call: noon
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Press 1 to order service, press 2 for customer service, or press 3 to hear current promotions
Optimum's #1 Phone Number

Other customers got on the phone recently because:

Need to order another box for my home office and have the cable installed
My bill went from $***.** last month to $***.** this month. Why?**Account...
I paid my service and payment went through but my internet is not restored
Remote not working this is new service. Been operating till today
My bill is always ** a month and now its **
Chanel * displays recording but does not record
My cable box is not booting after my service was transferred this morning.
The cable box ****A*****CB isn’t working
Want to get info about altice mobile
I upgraded our service the other day to get better Internet speed and to fix our DVR li...
I have consistently poor service and can get no resolution*I am also being overfilled a...
Altice cable box is not pairing with controller
Home button on box does not work
Help me with my issue

Optimum Customer Service Phone Number 877-584-2495 - Info & Statistics

Phone number to dial877-584-2495
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 8am-1am, Sat 8am-10pm, Sun 8am-10pm EST
Best time to dial9:30am
Navigate phone maze to a humanPress 1 to order service, press 2 for customer service, or press 3 to hear current promotions
Average wait21
Current wait40
Rank (among phone numbers)2
Rank (overall)2
Alternate methodsphone or chat or web
Quality of communication42%
Quality of help46%
Customer votes52,481
Best phone number888-276-5255
Information last updatedSun Nov 10 2019 09:00:00 GMT+0000 (UTC)

Optimum's 877-584-2495 Customer Service Number

This Optimum phone number is ranked #2 out of 7 because 185,034 Optimum customers tried our tools and information and gave us feedback after they called. The reason customers call 877-584-2495 is to reach the Optimum Customer Service department for problems like Change Plan, Cancel Account, Service Outage, Dispute a Charge, Technical Support. As far as we can tell, Optimum has call center locations in Connecticut or New Jersey or New York and you can call during their open hours Mon-Fri 8am-1am, Sat 8am-10pm, Sun 8am-10pm EST. Optimum has 7 phone numbers and 9 different ways to get customer help. We've compiled information about 877-584-2495 and ways to call or contact Optimum with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Optimum

Calling Optimum at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from Optimum Customer Service can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with Optimum's Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call. Click here if you want to compare Optimum's phone numbers against each other.

Contacting Optimum in General

While 877-584-2495 is Optimum's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 888-276-5255 is their best customer phone number overall, and we have put together a comparison of their 9 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Optimum help by calling them, is that other customers give their customer support at this number a 42% score for their communication skills and a 46% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number. Click here to see a comparison of all the phone numbers, social media and other avenues to contact Optimum.
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