A:Press 1 to order service, press 2 for customer service, or press 3 to hear current promotions
Q:Is this phone number operational 24 / 7?
A:Not at this number; hours here are Mon-Fri 8am-1am, Sat 8am-10pm, Sun 8am-10pm EST.The least busy day is Monday, and the most busy day is Friday.See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:The average hold time is 23 minutes.The longest hold times are on Monday, and the shortest are on Friday.
This is the #2 most popular Optimum phone number out of 7. Click below to go back to the main customer service number and other contact information:
Main phone number · Toll-free · Press 1, then 0 at each prompt until transferred · Say or enter the 10-digit phone number on my account or say "use my account number."
Toll-free · Just wait through the menu and they'll eventually transfer you. · Say or enter the 10-digit phone number on my account or say "use my account number."
Just follow the prompts. they have improved their response time and service dramatically. · Say or enter the 10-digit phone number on my account or say "use my account number."
Toll-free · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Optimum phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 to order service, press 2 for customer service, or press 3 to hear current promotions
What are the hours and when should I call?
Optimum operates the call center for this 877-584-2495 phone number Mon-Fri 8am-1am, Sat 8am-10pm, Sun 8am-10pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 30,839 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Optimum phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Optimum staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Optimum is Monday.The most busy day to call is Friday.Again, this is based on a sample of 30,839 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Optimum is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Optimum staffs the call center well on Monday.