Office 365 Support Customer Service

Phone Number & Contact Info

Office 365 Support's Best Phone Number

Toll-free·Calls Customer Service·Most popular Office 365 Support number

How do I talk to a live human at Office 365 Support?

A:Option 4, then 1, then 5.

Does Office 365 Support offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Friday, and the shortest are on Monday. How is this calculated?

Office 365 Support Customer Phone Numbers

Technical Support

Toll-free · 24 hours, 7 days · Choose "Home" then "Technical Support" then "Office" then select "Install" or "Other" and pick if it is Mac or not · Are you calling as a home user or a business user?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Office 365 Support phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Option 4, then 1, then 5.
Here is how our research team describes the way the Office 365 Support phone system greets you: Are you calling as a home user or a business user?

What are the hours and when should I call?

Office 365 Support operates the call center for this 800-865-9408 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 2,770 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Office 365 Support phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Office 365 Support staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Office 365 Support is Monday. The most busy day to call is Thursday. Again, this is based on a sample of 2,770 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call Office 365 Support

In summation, the best day to call Office 365 Support is Monday. In this case, it's a no-brainer. Monday is not only the least busy day for calling this Office 365 Support number, but it is also the day with the shortest hold times.

Calling this Office 365 Support Customer Number

Christian Allen is the editor / author responsible for this content.
Sep 12, 2023

There could be several reasons why a Microsoft Office 365 home or business user might call 800-865-9408 for support. Office 365 contains several software programs, each with unique challenges that can vex users. Additionally, those using Microsoft Office can access Microsoft One Drive cloud storage. One Drive can be challenging, so users might need support from Microsoft.

When you call the Microsoft 800-865-9408 number, like most software support lines, you're greeted with an automated message. The system directs you to press two for "Espanol,” and informs you that the call may be recorded, monitored and shared with other countries. Next, the system asks if the caller is a home or business user. Once you answer this question, the system prompts you to state why you are calling.

I told the system my call was about One Drive, Microsoft's cloud storage program. Unfortunately, the automated system didn't answer my question but directed me to for assistance. The automated assistant asked if I wanted to hear the information again. Then the call ended with, "Thanks for calling Microsoft. Have a good day." The system doesn't give an alternate number to call or offer a call-back option.

It seems the only way to get help is through the website. However, if you have had a previous encounter with customer service, you may already have a case number that could be the ticket to speaking with a human. 

What I found interesting is that as a home user, when I tried to call the number again from the same landline, the automated system directed me to the website and ended the call with "goodbye," which suggests that the system may have remembered that I had already called.

I called from my cell number, and after identifying as a business user, the automated system voice said, "I look forward to assisting you," and suggested they would get me help. However, as a business user, I needed a phone number associated with the product to get phone support. The system directed me to a "profile" website and said it may take up to 48 hours to get assistance.

Whether you're a home or business user, without a case number, you get a web address to visit for assistance. The system ends the call with no further help, such as alternate numbers or an offer to call the customer back.

Based on my experience with Office 365 Support's 800-865-9408 phone number, it only refers a caller to a website address. It offers no opportunities to interact with a human who might answer a question or walk the caller through a software issue.

If you're a home or business user with a problem that requires an immediate solution, know the case number and/or phone number associated with your account and be prepared to visit the website for help first.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call Office 365 Support

If you have time to do a bit of reading before you call Office 365 Support, we recommend you read over some of our problem-specific articles.

Is there a mobile app for Office 365?

Yes, there is a mobile app available for Office 365. The Office 365 mobile app provides users with the convenience of accessing and managing their Office 365 account on the go. Compatible with both iOS and Android devices, the app allows users to view and edit documents, spreadsheets, and presentations using familiar Office tools. It also offers features such as real-time collaboration, syncing files across devices, and accessing email, calendars, and contacts. The mobile app ensures seamless integration with other Office 365 services, enabling users to easily switch between devices without losing progress. With the Office 365 mobile app, users can stay productive and connected wherever they are, empowering them to work efficiently and effectively from their smartphones or tablets.

Can I use Office 365 offline?

Yes, Office 365 can be utilized offline. While the majority of Office 365 applications and services are cloud-based, they also offer offline capabilities. Office 365 allows users to download and install desktop versions of Word, Excel, PowerPoint, Outlook, and other applications on their computers, enabling offline usage. Once offline, users can create, edit, and save documents locally on their devices. Any changes made offline will automatically sync with the cloud once an internet connection is restored. Additionally, OneDrive for Business allows users to sync files and folders onto their devices, enabling offline access and editing. By using the offline capabilities of Office 365, users can work on their documents, emails, and other data even without an internet connection, making it a highly flexible and versatile productivity solution.

Can I install Office 365 on multiple devices?

Yes, you can install Office 365 on multiple devices. Office 365 allows you to install and activate the software on up to five PCs or Macs, five tablets, and five smartphones. This flexibility enables you to access and use Office 365 across various devices, ensuring productivity and collaboration from anywhere at any time. Whether you need to work on documents, create presentations, or manage emails, Office 365 provides a seamless experience across devices, making it convenient for both personal and professional use. By using your Microsoft account, you can easily manage your installations and activate Office 365 on different devices, allowing you to stay productive and connected across all your devices.

Top Office 365 Support customer service problems

Click the link above to get answers to just about any Office 365 Support customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Office 365 Support Customer Service Contacts

There are of course other ways to contact Office 365 Support customer service besides the phone. Below we list the best ones, by medium.

Office 365 Support Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- Office 365 Support customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Office 365 Support's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Office 365 Support agent. This phone number is Office 365 Support's best phone number because 16,620 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-865-9408 include and other customer service issues. Rather than trying to call Office 365 Support first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Office 365 Support has 2 phone numbers. It's not always clear what is the best way to talk to Office 365 Support representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Office 365 Support. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Office 365 Support. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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