A:Direct to customer service.You can also use our free service that can talk to Nuance for you and report back.
Q:
Does Nuance offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-8pm EST.The least busy day is Friday, and the most busy day is Wednesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Wednesday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Nuance below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Nuance phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to customer service
What are the hours and when should I call?
Nuance operates the call center for this 800-654-1187 phone number Mon-Fri 9am-8pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 322 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Nuance call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Nuance phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Nuance staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Nuance is Friday.The most busy day to call is Wednesday.Again, this is based on a sample of 322 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call Nuance is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Nuance staffs the call center well on Friday.
Why Customers Call Nuance
If you have time to do a bit of reading before you call Nuance, we recommend you read over some of our problem-specific articles.
Nuance is a leading technology company specializing in artificial intelligence and natural language processing. Their primary focus is on developing innovative speech recognition and virtual assistant solutions. By leveraging their expertise, Nuance aims to transform how people interact with devices and systems, making technology more intuitive and human-like.
Nuance's advanced AI technology enables users to interact with voice-enabled devices, such as smart speakers and smartphones, in a more natural and conversational manner. Their virtual assistant solutions are widely utilized across industries, including healthcare, automotive, and customer service, to enhance efficiency and improve user experiences.
With a deep understanding of language and context, Nuance's solutions are designed to accurately interpret and respond to human speech, providing intelligent and personalized interactions. Whether through voice biometrics, transcription services, or conversational AI platforms, Nuance strives to empower individuals and organizations to communicate effortlessly and efficiently in our increasingly digital world.
The system requirements for Nuance software vary depending on the specific product. However, in general, most Nuance software is compatible with Windows and Mac operating systems. For Windows, the software usually requires a minimum of Windows 7 or later versions, along with a recommended processor speed of 1 GHz or higher, at least 2 GB of RAM, and sufficient hard drive space. Mac users typically need at least macOS 10.14 or later, with an Intel-based processor, at least 2 GB of RAM, and adequate hard drive space. Some Nuance products may also require specific versions of Microsoft Office or Internet Explorer. It is important to check the individual product requirements on the Nuance website or product documentation for accurate and up-to-date information.
Yes, technical support is available for Nuance products. Nuance offers comprehensive technical support to assist customers with any issues or concerns they may have regarding their products. Whether it's troubleshooting problems, answering questions about product features, or providing guidance on installation and setup, Nuance's support team is dedicated to helping customers get the most out of their Nuance products. Customers can contact technical support through various channels, including phone, email, and live chat. Nuance also provides a knowledge base and online community where customers can find helpful resources, user forums, and frequently asked questions to resolve common issues. Rest assured, Nuance is committed to delivering reliable and prompt technical support to ensure a smooth customer experience.
Click the link above to get answers to just about any Nuance customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More Nuance Customer Service Contacts
There are of course other ways to contact Nuance customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Nuance provides this option.
Conclusion and closing notes
This is Nuance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Nuance agent. This phone number is Nuance's best phone number because 1,932 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-654-1187 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Nuance first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, Nuance has 2 phone numbers. It's not always clear what is the best way to talk to Nuance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Nuance. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Nuance. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.