Nuance Customer Service

Phone Number & Contact Info

Nuance's Best Phone Number

Toll-free·Calls Customer Service·Most popular Nuance number

How do I talk to a live human at Nuance?

A:Direct to customer service

Does Nuance offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-8pm EST. The least busy day is Tuesday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Friday, and the shortest are on Thursday. How is this calculated?

Nuance Customer Phone Numbers

Technical Support

Mon-Fri 9am-8pm EST · Just wait on the line ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Nuance phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to customer service

What are the hours and when should I call?

Nuance operates the call center for this 800-654-1187 phone number Mon-Fri 9am-8pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 322 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Nuance phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Nuance staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Nuance is Tuesday. The most busy day to call is Monday. Again, this is based on a sample of 322 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call Nuance

In summation, the best day to call Nuance is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Nuance staffs the call center well on Tuesday.

Why Customers Call Nuance

If you have time to do a bit of reading before you call Nuance, we recommend you read over some of our problem-specific articles.

What is Nuance and what do they do?

Nuance is a leading technology company specializing in artificial intelligence and natural language processing. Their primary focus is on developing innovative speech recognition and virtual assistant solutions. By leveraging their expertise, Nuance aims to transform how people interact with devices and systems, making technology more intuitive and human-like. Nuance's advanced AI technology enables users to interact with voice-enabled devices, such as smart speakers and smartphones, in a more natural and conversational manner. Their virtual assistant solutions are widely utilized across industries, including healthcare, automotive, and customer service, to enhance efficiency and improve user experiences. With a deep understanding of language and context, Nuance's solutions are designed to accurately interpret and respond to human speech, providing intelligent and personalized interactions. Whether through voice biometrics, transcription services, or conversational AI platforms, Nuance strives to empower individuals and organizations to communicate effortlessly and efficiently in our increasingly digital world.

What are the system requirements for Nuance software?

The system requirements for Nuance software vary depending on the specific product. However, in general, most Nuance software is compatible with Windows and Mac operating systems. For Windows, the software usually requires a minimum of Windows 7 or later versions, along with a recommended processor speed of 1 GHz or higher, at least 2 GB of RAM, and sufficient hard drive space. Mac users typically need at least macOS 10.14 or later, with an Intel-based processor, at least 2 GB of RAM, and adequate hard drive space. Some Nuance products may also require specific versions of Microsoft Office or Internet Explorer. It is important to check the individual product requirements on the Nuance website or product documentation for accurate and up-to-date information.

Is technical support available for Nuance products?

Yes, technical support is available for Nuance products. Nuance offers comprehensive technical support to assist customers with any issues or concerns they may have regarding their products. Whether it's troubleshooting problems, answering questions about product features, or providing guidance on installation and setup, Nuance's support team is dedicated to helping customers get the most out of their Nuance products. Customers can contact technical support through various channels, including phone, email, and live chat. Nuance also provides a knowledge base and online community where customers can find helpful resources, user forums, and frequently asked questions to resolve common issues. Rest assured, Nuance is committed to delivering reliable and prompt technical support to ensure a smooth customer experience.

Top Nuance customer service problems

Click the link above to get answers to just about any Nuance customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Nuance Customer Service Contacts

There are of course other ways to contact Nuance customer service besides the phone. Below we list the best ones, by medium.

Nuance Customer Service Live Chat

nuance.com - Customer Service
Use this link to launch chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Nuance provides this option.

Conclusion and closing notes

This is Nuance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Nuance agent. This phone number is Nuance's best phone number because 1,932 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-654-1187 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Nuance first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, Nuance has 2 phone numbers. It's not always clear what is the best way to talk to Nuance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Nuance. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Nuance. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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