North Carolina Health Choice Customer Service

Phone Number & Contact Info

North Carolina Health Choice's Best Phone Number

800-662-7030
Toll-free·Calls Customer Service·Most popular North Carolina Health Choice number
Q:

How do I talk to a live human at North Carolina Health Choice?

A:Press 1 for English, must choose an option 1-8.
Q:

Does North Carolina Health Choice offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Monday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this North Carolina Health Choice phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English, must choose an option 1-8.

What are the hours and when should I call?

North Carolina Health Choice operates the call center for this 800-662-7030 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 18 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this North Carolina Health Choice phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like North Carolina Health Choice staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call North Carolina Health Choice is Wednesday. The most busy day to call is Tuesday. Again, this is based on a sample of 18 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call North Carolina Health Choice

In summation, the best day to call North Carolina Health Choice is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that North Carolina Health Choice staffs the call center well on Wednesday.

Why Customers Call North Carolina Health Choice

If you have time to do a bit of reading before you call North Carolina Health Choice, we recommend you read over some of our problem-specific articles.

What is North Carolina Health Choice?

North Carolina Health Choice is a government-sponsored program designed to provide affordable healthcare coverage for children in low-income families who do not qualify for Medicaid. It is a comprehensive health insurance program that offers a range of benefits, including doctor visits, hospital stays, prescription medications, preventive care, and dental services. The program ensures that eligible children have access to quality healthcare, promoting their overall well-being. North Carolina Health Choice aims to bridge the gap for families who are unable to afford private insurance but earn too much to qualify for Medicaid. It offers peace of mind to parents, knowing that their children can receive essential healthcare services without financial burdens.

Who is eligible for North Carolina Health Choice?

North Carolina Health Choice is a program designed to provide healthcare coverage for uninsured and underinsured children in North Carolina. Eligibility for this program is based on several factors. Children who are residents of North Carolina and are under the age of 19 are eligible to apply for the program. Additionally, they must be uninsured and have a household income that falls within the program's income limits. The income limits are set by the state and are based on the size of the family and the federal poverty level. Children are not eligible for North Carolina Health Choice if they have access to affordable health insurance through Medicaid or other government programs. For more information, including the specific income limits, please visit the North Carolina Health Choice website or contact their customer service helpline.

Is there a monthly premium for North Carolina Health Choice?

Yes, there is a monthly premium for North Carolina Health Choice. The amount of the premium varies depending on the number of individuals in your household and your household income. Eligibility for the program is determined by the North Carolina Department of Health and Human Services based on these factors. Generally, lower-income families may qualify for reduced or no monthly premiums, while higher-income families may be required to pay the full premium. It is important to note that meeting the premium requirement is crucial to maintaining coverage under North Carolina Health Choice. Failure to pay the monthly premium may result in the termination of your enrollment in the program.

Top North Carolina Health Choice customer service problems

Click the link above to get answers to just about any North Carolina Health Choice customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More North Carolina Health Choice Customer Service Contacts

There are of course other ways to contact North Carolina Health Choice customer service besides the phone. Below we list the best ones, by medium.

North Carolina Health Choice Customer Help Desk / Web Support

ncdhhs.gov - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- North Carolina Health Choice customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is North Carolina Health Choice's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a North Carolina Health Choice agent. This phone number is North Carolina Health Choice's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-662-7030 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call North Carolina Health Choice first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, North Carolina Health Choice has 1 phone number. It's not always clear what is the best way to talk to North Carolina Health Choice representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for North Carolina Health Choice. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like North Carolina Health Choice. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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