North Carolina Division of Motor Vehicles (DMV/RMV) Phone Number

Call North Carolina Division of Motor Vehicles (DMV/RMV) customer service faster with GetHuman

919-715-7000
Customer service
  • Calls North Carolina Division of Motor Vehicles (DMV/RMV)'s Customer Service department
  • The average hold time is 2m
  • The current wait is approximately 4m
  • Hours are Mon-Fri 8am-5pm EST
  • The best time to call is 9:30am
  • Popular issues for this call center: Setup an account, Question, and Complaint.
  • Reach a live North Carolina Division of Motor Vehicles (DMV/RMV) agent: Press 1 then 2
  • What you hear when you call: Driver's license questions, press 1. Insurance, press 2. License plates, property tax, titles, disability placards, or IRP, press 3. Crash record reports, press 4. Office locations, press 5.

Calling North Carolina Division of Motor Vehicles (DMV/RMV) Customer Care at 919-715-7000

Aug 18, 2023

The North Carolina Division of Motor Vehicles' automated system appears to have everything a caller could want from an automated menu system. When you dial this number, you're connected to an extensive list of menu options related to driving-related issues, such as obtaining a driver's license, dealing with car insurance concerns and getting certain certifications for commercial licenses.

At any point, a customer can hit zero to speak to a live person if they need a specific question cleared up. But for basic questions, the automated system offers virtually every bit of information that a customer could need. For the first two sections of the menu, the customer can either say which branch of DMV services they need help with or use their keypad as they would on most menus. After the second menu, the customer can only use their keypads to navigate the menu, as the system only offers complete audio messages in each section.

When I navigated to the main menu and selected driver's licenses services as a new resident of North Carolina, I first landed on a menu that said I would have 60 days after moving to the state to get my new license. If I was seeking a commercial license, I would instead have 30 days. I was then directed to another set of menus, which allowed me to ask for a list of documents needed to get my license and request a fee schedule.

I navigated to the second menu and was told tha to get my new license, I would need to provide proof of identity, meaning proof of my name and date of birth, with at least one of my identity-establishing documents displaying my date of birth. I would also need to provide my Social Security number and two documents establishing proof of my new residency in North Carolina.

I then moved to the fee schedule menu and was told that I'd need to pay $5.50 per year to obtain a valid license. The system told me I would also need to take the state's knowledge test of its signs and laws, and I would need to take the state's road test unless a DMV official approved waiving the need for me to take the road test.

Overall, I thought this system was set up so well that there was no need for me to speak to an actual representative. The information was laid out perfectly and was easy to access, as I simply needed to choose the aspect in which I needed help, and the system gave me all of the rest of the information I needed. The system plugged the North Carolina DMV's website several times and suggested that I could use that to make appointments and get information if I preferred.

The state clearly wants to limit the need to speak to a person, and it does a fine job of doing that. Even with that, you can always speak to someone if you need assistance.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Reasons customers like you called recently

I live in N.J. I hade an issue in N. Carolina that was dismissed *.* years ago. I still...
Moving from out of state and just got married. Does internet bill count as a utility or...
I am Moving from out of state and am getting a license. Does internet bill count as pro...
I would like the file numbers and what I have to get done to get my license back. Misty...
Dear Sir*Madam,*Below there is a copy of my e-mail that I sent to NC DOT. Any of my a...
Refund * Cancel Payment
Would like to see if I can cancel a payment that was made on the *th of February for a...
I lived out of the US for fourteen years and my NC driver's license expired. I got an a...
Need to get a copy of my title for my car
My fiancee has been told there is a hold on his NC driver's license. But he has never h...
I am trying to get a NC Dmv hearing officer to change my March ** **** hearing to a Dec...
Never received my license in mail and did not get a paper copy from license bureau
I am temporarily living in Wisconsin. My registration expired, I paid the fees , had my...
I went to the North Carolina motor vehicle for a permit and they told me that there was...
I can’t renew my license online?

North Carolina Division of Motor Vehicles (DMV/RMV) Customer Phone Number 919-715-7000 - Stats

Phone number to dial919-715-7000
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 8am-5pm EST
Best time to dial9:30am
Average wait2 minutes
Current wait4 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web
Quality of communication86%
Quality of help82%
Customer votes601
Information last updatedSat Mar 16 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

North Carolina Division of Motor Vehicles (DMV/RMV)'s Best Toll-Free/800 Customer Phone Number

This is North Carolina Division of Motor Vehicles (DMV/RMV)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a North Carolina Division of Motor Vehicles (DMV/RMV) agent. This phone number is North Carolina Division of Motor Vehicles (DMV/RMV)'s Best Phone Number because 1,602 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 919-715-7000 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call North Carolina Division of Motor Vehicles (DMV/RMV) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, North Carolina Division of Motor Vehicles (DMV/RMV) has 1 phone number. It's not always clear what is the best way to talk to North Carolina Division of Motor Vehicles (DMV/RMV) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to North Carolina Division of Motor Vehicles (DMV/RMV)?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like North Carolina Division of Motor Vehicles (DMV/RMV). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Beyond the Phone Number

There are other ways to get in touch with North Carolina Division of Motor Vehicles (DMV/RMV), including their website / help desk. Visit our North Carolina Division of Motor Vehicles (DMV/RMV) Customer Service page for more information.
North Carolina Division of Motor Vehicles (DMV/RMV) Customer Service

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