Nikon Phone Number

Call Nikon customer service faster with GetHuman

  • Calls Nikon's Customer Service department
  • The average hold time is 2m
  • Hours are Mon-Fri 9am-8pm EST
  • The best time to call is 10:45am
  • Popular issues for this call center: Where to buy, Complaint, Technical support, Repairs, and Returns.
  • Reach a live Nikon agent: Press 1 immediately, then 1 then 4

Calling Nikon Customer Care at 800-645-6687

I accidentally knocked my tripod over while doing Christmas photos for a client, and it's clear that it needs to be repaired. While the damage isn't extensive, it's enough that I want to get my camera repaired and I want to have it done right. Therefore, the only place I want to handle it would be a Nikon service center. However, I don't think there are any around me and I don't know how to use my warranty plan. I'm a professional photographer and I'm usually very careful. This is not the type of thing that usually happens to me. 

So, I assumed the best thing I could do was call Nikon and see what they could do for me. While there are a lot of people who own Nikon cameras, I figured the wait couldn't be that bad. At least, I would know what I was doing by the time I was done. I'm sure other people have to call about repairs, replacements, and just general questions about their cameras and technical compatibility etc.

All in all, it wasn't a terrible phone call, but I did really have to pay attention because there were a lot of steps to get through. The categories were a bit technical. I got the standard greeting when I called and was told to press 1 to continue in English. It then launched the first directory with the following options, "For technical support with a Nikon Z Series mirrorless camera, Nikon lenses, Nikon Speedlights or Nikon Digital, please press 1. For technical support with a Nikon 1, Nikon Coolpix, or any other Nikon camera, press 2. For assistance with a Nikon store order and information regarding Nikon School, press 3. If you have sent your product in for repair or need help with sending a product in for repair, press 4. For all other technical support questions, press 5."

I pressed 4, since I needed to have my camera repaired, and then I was given another suite of options which included, "For shipping instructions, press 1. For driving directions and hours of a Nikon service facility, press 2. For warranty information, press 3. For a battery recall or service advisory, press 4. To speak with the support staff, press 0." This list seemed a bit useless because I'm not sure people would really call for shipping or driving directions. Most callers with a repair question would probably want to talk to a person.

Of course, I chose to speak with support staff, and after a short period of ringing, I was told, "Your call may be monitored and recorded. If you consent to this, please hold for the next available training representative." Then, I was connected to a friendly rep. We discussed what my warranty covered and what I would probably be liable for in terms of repair. She also explained the process in detail until I felt confident in my decision to ship my camera to them.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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Nikon Customer Phone Number 800-645-6687 - Stats

Phone number to dial800-645-6687
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 9am-8pm EST
Best time to dial10:45am
Average wait2 minutes
Current wait2 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, facebook, twitter
Quality of communication80%
Quality of help94%
Customer votes564
Information last updatedSat Mar 16 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Nikon's Best Toll-Free/800 Customer Phone Number

This is Nikon's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Nikon agent. This phone number is Nikon's Best Phone Number because 2,430 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-645-6687 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Nikon first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or facebook or twitter. In total, Nikon has 1 phone number. It's not always clear what is the best way to talk to Nikon representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Nikon?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Nikon. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Nikon, including their website / help desk and their Twitter handle and through Facebook / Messenger. Visit our Nikon Customer Service page for more information.
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