New York Department of Motor Vehicles (DMV/RMV) - Traffic Violations Bureau Customer Service

Phone Number & Contact Info

New York Department of Motor Vehicles (DMV/RMV) - Traffic Violations Bureau's Best Phone Number

718-488-5710
Calls Customer Service·Most popular New York Department of Motor Vehicles (DMV/RMV) - Traffic Violations Bureau number
Q:

How do I talk to a live human at New York Department of Motor Vehicles (DMV/RMV) - Traffic Violations Bureau?

A:When asked if you have a touch tone phone, press 1-3-4-1
Q:

Does New York Department of Motor Vehicles (DMV/RMV) - Traffic Violations Bureau offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-4pm EST. The least busy day is Thursday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Thursday, and the shortest are on Friday. How is this calculated?

New York Department of Motor Vehicles (DMV/RMV) - Traffic Violations Bureau Customer Phone Numbers

Buffalo Customer Service

518-474-0941
Mon-Fri 8am-4pm EST · Direct to the Buffalo Office ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this New York Department of Motor Vehicles (DMV/RMV) - Traffic Violations Bureau phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: When asked if you have a touch tone phone, press 1-3-4-1

What are the hours and when should I call?

New York Department of Motor Vehicles (DMV/RMV) - Traffic Violations Bureau operates the call center for this 718-488-5710 phone number Mon-Fri 8am-4pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 1,904 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this New York Department of Motor Vehicles (DMV/RMV) - Traffic Violations Bureau phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like New York Department of Motor Vehicles (DMV/RMV) - Traffic Violations Bureau staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call New York Department of Motor Vehicles (DMV/RMV) - Traffic Violations Bureau is Thursday. The most busy day to call is Wednesday. Again, this is based on a sample of 1,904 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call New York Department of Motor Vehicles (DMV/RMV) - Traffic Violations Bureau

In summation, the best day to call New York Department of Motor Vehicles (DMV/RMV) - Traffic Violations Bureau is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that New York Department of Motor Vehicles (DMV/RMV) - Traffic Violations Bureau staffs the call center well on Thursday.

Why Customers Call New York Department of Motor Vehicles (DMV/RMV) - Traffic Violations Bureau

If you have time to do a bit of reading before you call New York Department of Motor Vehicles (DMV/RMV) - Traffic Violations Bureau, we recommend you read over some of our problem-specific articles.

What is the Traffic Violations Bureau (TVB)?

The Traffic Violations Bureau (TVB) is a branch of the New York Department of Motor Vehicles (DMV) that handles traffic violations and related matters. Its primary role is to adjudicate and process traffic violation cases that occur within certain parts of New York State. Unlike other courts, TVB does not hold trials or use judges; instead, administrative law judges review the cases. TVB has jurisdiction over non-criminal moving violations, such as speeding tickets and red light violations. It provides a simplified and expedited process, offering convenience to motorists by allowing them to handle their cases without appearing in court. TVB provides options like online plea submissions, hearings by mail, or in-person hearings at any TVB office.

Can I contest a decision made by the Traffic Violations Bureau?

Yes, you have the right to contest a decision made by the Traffic Violations Bureau (TVB). If you disagree with the outcome of your case, you can request a hearing within 30 days from the date of the decision. To do so, you need to complete a TVB Hearing Request form available on our website or at a TVB office. Once your request is received, a hearing will be scheduled, and you will be notified of the date, time, and location. At the hearing, you can present your case, provide evidence, and bring witnesses if necessary. The TVB will review all relevant information and make a new decision based on the evidence presented. Remember to adhere to the deadline and follow the instructions provided to ensure your right to contest the decision.

What kind of traffic violations fall under the jurisdiction of the TVB?

The Traffic Violations Bureau (TVB) of the New York Department of Motor Vehicles (DMV/RMV) handles a wide range of traffic violations. These include non-criminal offenses committed within the five boroughs of New York City, as well as Rochester and Buffalo. The TVB deals with violations such as speeding, disobeying traffic signs or signals, improper turns, driving without a valid license or insurance, and other similar infractions. These violations are typically classified as traffic tickets, also known as Uniform Traffic Tickets (UTTs), and are adjudicated through administrative hearings instead of criminal courts. As a result, the TVB handles a significant volume of cases efficiently and expeditiously, ensuring fair and swift resolutions for drivers involved in traffic violations within its jurisdiction.

Top New York Department of Motor Vehicles (DMV/RMV) - Traffic Violations Bureau customer service problems

Click the link above to get answers to just about any New York Department of Motor Vehicles (DMV/RMV) - Traffic Violations Bureau customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More New York Department of Motor Vehicles (DMV/RMV) - Traffic Violations Bureau Customer Service Contacts

There are of course other ways to contact New York Department of Motor Vehicles (DMV/RMV) - Traffic Violations Bureau customer service besides the phone. Below we list the best ones, by medium.

New York Department of Motor Vehicles (DMV/RMV) - Traffic Violations Bureau Customer Help Desk / Web Support

dmv.ny.gov - Customer Service
Online customer service support
As a last, sometimes only, resort- New York Department of Motor Vehicles (DMV/RMV) - Traffic Violations Bureau customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is New York Department of Motor Vehicles (DMV/RMV) - Traffic Violations Bureau's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a New York Department of Motor Vehicles (DMV/RMV) - Traffic Violations Bureau agent. This phone number is New York Department of Motor Vehicles (DMV/RMV) - Traffic Violations Bureau's best phone number because 11,424 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 718-488-5710 include Local services, File a report, Complaint and other customer service issues. Rather than trying to call New York Department of Motor Vehicles (DMV/RMV) - Traffic Violations Bureau first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, New York Department of Motor Vehicles (DMV/RMV) - Traffic Violations Bureau has 2 phone numbers. It's not always clear what is the best way to talk to New York Department of Motor Vehicles (DMV/RMV) - Traffic Violations Bureau representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for New York Department of Motor Vehicles (DMV/RMV) - Traffic Violations Bureau. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like New York Department of Motor Vehicles (DMV/RMV) - Traffic Violations Bureau. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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