New York Department of Motor Vehicles (DMV/RMV) Customer Service

Phone Number & Contact Information

212-645-5550
Calls Customer Service·Most popular New York Department of Motor Vehicles (DMV/RMV) number
Q:How do I get a live human at New York Department of Motor Vehicles (DMV/RMV)?
A:Press 1, then 7, then 6 then 3
Q:Does New York Department of Motor Vehicles (DMV/RMV) offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-4pm EST. The least busy day is Monday, and the most busy day is Thursday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 3 minutes. The longest hold times are on Wednesday, and the shortest are on Monday.
Read below for more aboutgetting a repmenuspromptshold timesbusy timesother contact information

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this New York Department of Motor Vehicles (DMV/RMV) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then 7, then 6 then 3
Here is how our research team describes the way the New York Department of Motor Vehicles (DMV/RMV) phone system greets you: Process transaction or change address, visit our website. If you have already tried processing a transaction or changing your address online, or if you have any other questions, stay on the line, and a representative will be with you shortly.

What are the hours and when should I call?

New York Department of Motor Vehicles (DMV/RMV) operates the call center for this 212-645-5550 phone number Mon-Fri 8am-4pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 129 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this New York Department of Motor Vehicles (DMV/RMV) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like New York Department of Motor Vehicles (DMV/RMV) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call New York Department of Motor Vehicles (DMV/RMV) is Monday. The most busy day to call is Thursday. Again, this is based on a sample of 129 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call New York Department of Motor Vehicles (DMV/RMV) is Monday. In this case, it's a no-brainer. Monday is not only the least busy day for calling this New York Department of Motor Vehicles (DMV/RMV) number, but it is also the day with the shortest hold times.

My Experience Calling 212-645-5550

Aug 17, 2023

While there are multiple directory lines, reaching a live representative at the New York Department of Vehicles is not too difficult. It does require working through quite a few directory maps but will result in talking to a real agent.

Callers are greeted with a cordial recording that thanks them for calling and then asks them to press one to continue in English or press two to continue to Spanish. After choosing English, the recorded message reminds callers that to make their call go quicker and to assist better, please have a license number or plate number easily available for the agent. 

Then, the message reminds callers that they can go online and see all the options such as changing their address. While some of these online options could probably be useful, I had a question that I needed to ask an actual customer service agent, so I stayed on the line and kept waiting. 

It then asks people to stay on the line for a list of options and starts the directory listing. Callers are told to press 1 to make an appointment at the DMV, press 2 for license and suspension questions, press 3 for registration and title, or press 4 for information about changing an address. 

I needed to talk about my license, which didn't come in the mail yet, so I pressed 1 to talk to someone. It had been over 30 days, and my current license was certainly expired so I needed to talk to someone about what to do in this situation. I am traveling soon and don't have too much time to wait for a replacement. 

After pressing 1, I was taken to a new directory with its own list of options. I had to listen to it for more options and chose to press 1 for more information. 

This took me to another recording that told me to press 1 to apply or replace a license or press 2 if you didn't receive a license in the mail. I pressed 1 and then was sent to a waiting queue until a customer representative was available. When they answered, they were able to look up my information and track my license, which had been caught in the shipping queue but was out for delivery in the next few days. 

Overall, listening to multiple directories was a bit of a pain, but the directories were logical enough, and I was able to get to someone who could help me within a short period of time. I also appreciated that the wait time was short. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

More Ways to Contact New York Department of Motor Vehicles (DMV/RMV) Customer Service

There are of course other ways to contact New York Department of Motor Vehicles (DMV/RMV) customer service besides the phone. Below we list the best ones, by medium.
New York Department of Motor Vehicles (DMV/RMV)'s website
As a last, sometimes only, resort- New York Department of Motor Vehicles (DMV/RMV) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is New York Department of Motor Vehicles (DMV/RMV)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a New York Department of Motor Vehicles (DMV/RMV) agent. This phone number is New York Department of Motor Vehicles (DMV/RMV)'s best phone number because 774 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 212-645-5550 include Local services, File a report, Complaint and other customer service issues. Rather than trying to call New York Department of Motor Vehicles (DMV/RMV) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, New York Department of Motor Vehicles (DMV/RMV) has 1 phone number. It's not always clear what is the best way to talk to New York Department of Motor Vehicles (DMV/RMV) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for New York Department of Motor Vehicles (DMV/RMV). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like New York Department of Motor Vehicles (DMV/RMV). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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  1. New York Department of Motor Vehicles (DMV/RMV) Customer Service Phone & Contact Info