New Jersey Motor Vehicle Commission (DMV/RMV) Customer Service

Calling the New Jersey Motor Vehicle Commission is a straightforward experience meant to be as user-friendly as possible. Upon calling, you're first taken to the automated system and asked to state why you're calling. The system will pick up on any noise that you might make, so it's important to speak clearly when stating your reason for calling.

I said I was an out-of-state driver, and the system then provided some basic information about what out-of-state drivers need to do to get a New Jersey license, including how long I had to get a new license (60 days). The information wasn't quite enough for me, so I asked if I could speak with an agent.

When I did, the system said it would connect me with an agent, and I had two options. I could either ask for a callback or choose to wait on hold for the next available agent. I opted to wait and was placed on hold. I discovered during the holding time that the system will ask you every minute if you're certain that you want to continue holding. Each time, it will interrupt the hold music and allow you to request a callback.

After about four of these instances, I was connected with a customer service representative, who asked how she could assist me. I told her that from the phone system, I had learned how much time I had to get my new New Jersey license, but I wanted to know what documents I needed to bring to get my license.

She explained that documentation is established via a point system in New Jersey, and I would need six points to establish my identity. She said that my birth certificate or passport would be worth four points, and I could fulfill the other two points by submitting secondary documents, such as an ATM card, out-of-state driver's license or a health insurance card. I'd also need a document establishing my residence in New Jersey, such as my apartment lease or utility bill.

I asked what the fee would be, and she said that the fee was $24 for a new license. She also added that my current license needed to be valid when I got my new license, or I'd have to take the road test along with everything else.

Overall, I thought this was a pleasant experience. The system did its job well in providing me with basic information, and the representative filled in the rest of the information to give me a complete picture of every question I needed answered. The wait time to get to a representative wasn't extensive; the representative was professional and pleasant, and I felt confident in her information. If I needed help from the New Jersey Motor Vehicle Commission, I would definitely use this phone number for assistance.