When I called this Netscape Member Services number, I was immediately greeted with a recording that asked me how I would like to be helped. The voice-activated system didn't seem to recognize my request for information about becoming a customer. Instead, it gave me a few options to direct my call. 

It seems that this line is for people who are already customers of Netscape. I was given the option to get technical support, find help with a billing or account issue, or cancel a service. You can also change your Netscape internet plan or get more information about it by calling this number. The menu didn't provide me with a way to become a customer and didn't recognize my request to do so. You'll need to call a different number if you're looking to do this. 

If you call after hours, you'll be asked to call back between business hours, which are 8 a.m. to 8 p.m. Monday-Saturday. There's no way to leave a message for a representative, and I wasn't notified about a call-back service that I could sign up for when the call center opens. 

After the system didn't recognize my request, I was told to stay on the line to speak to an agent. The recording let me know that my call would be recorded to ensure quality. I wasn't provided a way to reconnect if my call was dropped without warning. 

After about 20 minutes of waiting, a representative answered my call. They sounded lively and cordial when they picked up the phone. Immediately, I was asked for my phone number or account number. When I explained that I didn't have an account with Netscape and wanted to learn about my options, the agent let me know that I would need to be connected with a different department. They did so happily, but I had to wait another 15 minutes for the next agent to answer my call. 

This new agent was also friendly. They spoke clearly and provided quick answers when I asked about Netscape's plans and pricing. They were well-informed about service areas and seemed to be providing answers without a script. I also asked about promotions, although I was informed that there were none available. However, the advice they provided was easy to follow. Ultimately, although the representative answered all my questions in only about five minutes, I spent around 40 minutes on the line, most of which was waiting.