NetZero Customer Service

Phone Number & Contact Info

NetZero's Best Phone Number

Toll-free·Calls Customer Service·Most popular NetZero number

How do I talk to a live human at NetZero?

A:Press # each time it asks for an account number then press 3

Does NetZero offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 14 minutes. The longest hold times are on Thursday, and the shortest are on Tuesday. How is this calculated?

NetZero Customer Phone Numbers

DSL Customer Service

Toll-free · 24 hours, 7 days · For DSL customer support ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this NetZero phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press # each time it asks for an account number then press 3
Below are some clips we've found from NetZero's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"Thank you for calling NetZero. Our menu options have changed. Please listen carefully to all the choices before making your selection.
If you are already a member and already have an account, press one.
If you are not to identify your account, and expedite your call, we'll need to get the phone number associated with your account."
Excerpt from a call with NetZero
Friday, June 21, 2024 7:15 PM

The first phone menu

"Thank you for calling NetZero. Our menu options have changed. Please listen carefully to all the choices before making your selection.
If you are already a member and already have an account, press one.
If you are not yet a member, press two."
Excerpt from a call with NetZero
Thursday, April 18, 2024 2:03 PM

What are the hours and when should I call?

NetZero operates the call center for this 866-841-1442 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 53 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this NetZero phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like NetZero staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call NetZero is Wednesday. The most busy day to call is Monday, which averages 1300% more phone calls by comparison. Again, this is based on a sample of 53 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call NetZero

In summation, the best day to call NetZero is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that NetZero staffs the call center well on Wednesday.

Why Customers Call NetZero

If you have time to do a bit of reading before you call NetZero, we recommend you read over some of our problem-specific articles.

What is NetZero?

NetZero is a leading internet service provider offering affordable and reliable dial-up and broadband options for individuals and businesses. As pioneers in the industry, NetZero provides internet access to millions of customers across the United States. With NetZero's dial-up service, users can connect to the internet using their existing phone lines, eliminating the need for expensive broadband connections. Alternatively, NetZero also offers high-speed broadband options for customers looking for faster and more reliable connections. NetZero's internet plans are competitively priced and come with additional features like email accounts, web hosting, and online security services. Whether you need basic dial-up access or a faster broadband connection, NetZero is committed to providing affordable and convenient internet solutions to meet your needs.

Is NetZero available in my area?

NetZero is available in most areas across the United States. To determine its availability in your specific area, you can easily check by entering your zip code on the NetZero website. Once you provide your zip code, the website will display whether or not service is offered in your location. NetZero utilizes a large coverage network, ensuring that their internet service is accessible to a wide range of users. However, please note that due to specific regional limitations, there might be certain areas where NetZero service is not available. It is always recommended to check the availability in your area by using the convenient zip code lookup feature on the NetZero website to get the most accurate information about service availability.

Is NetZero compatible with Mac computers?

Yes, NetZero is compatible with Mac computers. NetZero provides internet access through a dial-up connection, which can be accessed using a Mac computer. Mac users can connect to NetZero using the built-in dial-up modem or an external USB modem. To set up a NetZero account on a Mac, users need to download and install the NetZero software, which is available on the NetZero website. The software is compatible with various versions of Mac OS X, ensuring that Mac users can successfully connect to NetZero and enjoy internet access. Whether using a MacBook, iMac, or Mac mini, NetZero offers a reliable and convenient dial-up internet service for Mac computer users.

Top NetZero customer service problems

Click the link above to get answers to just about any NetZero customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to NetZero, and their purpose. Are any of these similar to the reason you are trying to call?
: "undefined"
- From a call lasting 3m 13s , Jul 9, 2024 12:26 AM

More NetZero Customer Service Contacts

There are of course other ways to contact NetZero customer service besides the phone. Below we list the best ones, by medium.

NetZero Customer Help Desk / Web Support

help.netzero.net - Customer Service
Online customer service support
As a last, sometimes only, resort- NetZero customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is NetZero's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a NetZero agent. This phone number is NetZero's best phone number because 2,040 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-841-1442 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call NetZero first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, NetZero has 2 phone numbers. It's not always clear what is the best way to talk to NetZero representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for NetZero. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like NetZero. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Compare NetZero Customer Service

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