This Navient phone number is ranked #6 out of 7 because 44,220 Navient customers tried our tools and information and gave us feedback after they called. The reason customers call 866-905-8960 is to reach the Navient Federal Sallie Mae Loans department for problems like Request Tax Form, Payment Arrangement, Account Access, Renegotiate Repayments, Overcharge. As far as we can tell, Navient has call center locations in Indiana or Ohio or Delaware and you can call during their open hours Mon-Thu 8am-9pm, Fri 8am-8pm EST. Navient has 7 phone numbers and 9 different ways to get customer help. We've compiled information about 866-905-8960 and ways to call or contact Navient with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling Navient at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from Navient Federal Sallie Mae Loans can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with Navient's Federal Sallie Mae Loans department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
While 866-905-8960 is Navient's #6 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 888-272-5543 is their best customer phone number overall, and we have put together a comparison of their 9 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Navient help by calling them, is that other customers give their customer support at this number a 69% score for their communication skills and a 68% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.