Navient Customer Service Phone Number

877-770-4157
Hold time now: 21 mins (avg 13)
Best time to call: 8:15am
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Enter your social security number, or just hold for a representative. This is the number for private loans only.
Navient's #1 Phone Number

Navient Customer Service Phone Number 877-770-4157 - Info & Statistics

Phone number to dial877-770-4157
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Thu 8am-9pm, Fri 8am-8pm EST
Best time to dial8:15am
Navigate phone maze to a humanEnter your social security number, or just hold for a representative. This is the number for private loans only.
Average wait13
Current wait21
Rank (among phone numbers)2
Rank (overall)2
Alternate methodsphone or web or facebook
Quality of communication68%
Quality of help69%
Customer votes4,551
Best phone number888-472-5543
Information last updatedThu Jun 14 2018 09:00:00 GMT+0000 (UTC)

Navient's 877-770-4157 Customer Service Number

This Navient phone number is ranked #2 out of 7 because 44,220 Navient customers tried our tools and information and gave us feedback after they called. The reason customers call 877-770-4157 is to reach the Navient Customer Service department for problems like Overcharged, Renegotiate repayments, Request tax form, Make a payment. As far as we can tell, Navient has call center locations in Indiana or Ohio or Delaware and you can call during their open hours Mon-Thu 8am-9pm, Fri 8am-8pm EST. Navient has 7 phone numbers and 9 different ways to get customer help. We've compiled information about 877-770-4157 and ways to call or contact Navient with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Navient

Calling Navient at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from Navient Customer Service can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with Navient's Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call. Click here if you want to compare Navient's phone numbers against each other.

Contacting Navient in General

While 877-770-4157 is Navient's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 888-472-5543 is their best customer phone number overall, and we have put together a comparison of their 9 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Navient help by calling them, is that other customers give their customer support at this number a 68% score for their communication skills and a 69% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number. Click here to see a comparison of all the phone numbers, social media and other avenues to contact Navient.
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