Nationwide Insurance Customer Service

Phone Number & Contact Info

Nationwide Insurance's Best Phone Number

800-848-6331
Toll-free·Calls Life Customer Service·Most popular Nationwide Insurance number·We talk to customer service for you·Skip the wait on hold·Call now
Q:

How do I talk to a live human at Nationwide Insurance?

A:Life Ins for existing customers: Press 0 at each prompt, ignoring messages. You can also use our free service that can talk to Nationwide Insurance for you and report back.
Q:

Does Nationwide Insurance offer 24 hour customer service?

A:Not at this number; hours here are Mon-Sun 8am-11pm EST. The least busy day is Sunday, and the most busy day is Monday. If the call center is closed, you can schedule a call.
Q:

How long will I wait on hold?

A:The average hold time is 26 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. You can skip the hold time for free.

Nationwide Insurance Customer Phone Numbers

Auto & Property Claims Department

800-421-3535
Toll-free · 24 hours, 7 days · Press 0 at the first menu, then press 0 at the next menu. · For roadside assistance, press 1. For policyholder, press 2. For agent, press 3. For medical provider, press 4. For all others, press 5. · Free tools available: Talk for me, Skip the wait, Schedule my call

Auto & Property Customer Service

877-669-6877
Toll-free · Mon-Sun 8am-11pm EST · Direct to a human · · Free tools available: Talk for me, Skip the wait, Schedule my call

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Nationwide Insurance below.

Let us call and talk to Nationwide Insurance for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Nationwide Insurance phone number to document the phone system.
Here is how our research team describes the way the Nationwide Insurance phone system greets you: Say or enter your contract number. If you don't have it, say "I don't have it" or enter 0.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Life Ins for existing customers: Press 0 at each prompt, ignoring messages.
Below are some clips we've found from Nationwide Insurance's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to say or enter information

"Thanks for calling Nationwide.
To ensure excellent service, calls may be monitored and recorded for business per purposes, and your voice may be used for verification.
Let me get your information. Please say or enter the if you need additional time while entering your Are you calling about an annuity?"
Excerpt from a call with Nationwide Insurance
Friday, July 12, 2024 2:54 PM

The first phone menu

"Thanks for calling Nationwide, To ensure excellent service, calls may be monitored and recorded for business purpose. And your voice may be used for verification. Let me get your information. Please say or enter the contract or policy number you're calling about. To enter letters, use the corresponding number on your phone.
If you don't have it, just say, I don't know it, or press zero.
If you need additional time while entering your contract number or have made a mistake while entering it, press one, and you'll be given the opportunity to reenter it.
To continue without reentering your contract number, press two."
Excerpt from a call with Nationwide Insurance
Friday, July 12, 2024 2:53 PM

After you press 2

"Are you calling about an annuity? For retirement plans, say retirement plans. I'm sorry. I didn't get that. If you're calling about an annuity, say annuity or press one.
Say annuity or press one.
For life insurance, say life insurance or press two."
Excerpt from a call with Nationwide Insurance
Wednesday, February 21, 2024 6:18 AM

What are the hours and when should I call?

Nationwide Insurance operates the call center for this 800-848-6331 phone number Mon-Sun 8am-11pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 446 calls made in the last 90 days using our free, web-based phone (see above).

Automatically call when they open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Nationwide Insurance call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Nationwide Insurance phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Nationwide Insurance staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Nationwide Insurance is Sunday. The most busy day to call is Monday, which averages 388% more phone calls by comparison. Again, this is based on a sample of 446 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.

The best time to call Nationwide Insurance

In summation, the best day to call Nationwide Insurance is Friday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Nationwide Insurance staffs up on Friday to handle the higher call volume, and that makes it the best time to call.

Calling this Nationwide Insurance Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Jul 12, 2024

Nationwide Insurance is an insurance and financial services company that operates in the United States. As one of the oldest insurance companies in the U.S., it isn't surprising that it receives lots of customer service calls each and every day.

Why Do People Call Nationwide Insurance Customer Support?

People call Nationwide Insurance for a range of reasons, including:

  • Questions about Nationwide Insurance services
  • Claims issues
  • Investment questions
  • Questions about billing
  • Filing a complaint

Best Practices for Calling Nationwide Insurance Customer Service

There are several things that you can do to help ensure that your call to Nationwide Insurance is handled quickly and professionally:

  • Call the right number. Like most major corporations, Nationwide Insurance has multiple divisions, each with its own customer service number. Verify that you are calling the correct number by checking out your latest statement from Nationwide Insurance or checking out Nationwide's website.
  • Before calling, assemble relevant documentation, including insurance policies, billing statements, and communications between you and Nationwide Insurance regarding your issue.
  • If you are requesting technical assistance in using Nationwide Insurance's website, be in front of your computer or on your device so that you can troubleshoot along with the agent.
  • Have pen and paper handy so that you can take notes during your call. Notes can come in handy if you have to escalate your case.

How do Consumers Feel About Calling Nationwide Insurance Customer Service?

A review of online and news media sources indicates that Nationwide Insurance customers appear to be reasonably happy with the level of customer service provided by Nationwide. There are no discernable patterns of complaints regarding customer support.

What Kind of Issues can a Nationwide Insurance Customer Service Representative Resolve?

Nationwide Insurance customer service representatives can address many issues, including starting, changing, and canceling policies, providing investment account information, opening new claims, tracking claims, answering questions billing issues, tracking payments, and more.

What Can't Be Resolved With a Call to Nationwide Insurance Customer Service?

A Nationwide Insurance customer support agent can't make determinations about insurance claims and doesn't set premium rates. The agent also isn't responsible for investment decisions. If you have issues with your insurance policy or investment accounts, you may need to speak to your personal advisor or insurance agent.

What Should You Do If You Have an Unsuccessful Call with Nationwide Insurance?

If your call to Nationwide Insurance customer service does not resolve your issues or answer your questions, don't fret. You have several options when dealing with Nationwide Insurance, so don't assume that your experience is the end of the matter.

  • Before calling back, review your notes from your original phone call to Nationwide Insurance. If you chose not to take notes during your original call, jot down what you remember from the conversation. Having these notes can help keep your next conversation on track. It can also help you identify areas of miscommunication or misunderstanding.
  • Next, call Nationwide Insurance back. Customer service agents have different levels of experience and training. The next representative you speak to may be able to resolve your concerns, provide answers or escalate your case.
  • If your next call doesn't resolve your issue, try getting in touch another way. One option is to email the company. Another is to reach out via social media.
  • Your insurance agent or financial advisor may also be able to advocate on your behalf.
  • If escalating your case doesn't work, contact the agency in your state that regulates insurance companies or financial services. Filing a complaint can be a slow process, but it can be effective, particularly if you are not the only person complaining about the same issue or the same company.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Nationwide Insurance

If you have time to do a bit of reading before you call Nationwide Insurance, we recommend you read over some of our problem-specific articles.

Is Nationwide the Cheapest Auto Insurance?

Nationwide insurance is available in 47 states. This insurer offers different insurance policies like auto insurance, property and life insurance, and many more. Nationwide is not the cheapest auto insurance in the United States, and the premiums that you pay depend on your age, gender, marital status, driving record, and location. The year, make, and model of your car also determines the premiums that you pay. The cheapest auto insurance in the United States is USAA for people in the military and Geico for the general population.

Is Nationwide Auto Insurance Any Good?

Whether an auto insurance company is right for you remains a matter of personal preference and judgment. There are, however, some factors that can help you determine how suitable the company is for your needs. Before selecting an auto insurance company, consider the type of coverage they offer, the cost of their policies, how easily you can contact them and the discounts they offer.

What is the deductible for Nationwide auto insurance policies?

The deductible for Nationwide auto insurance policies varies depending on the coverage and individual policy details. A deductible is the amount the policyholder agrees to pay towards a claim before the insurance coverage kicks in. For example, if a policyholder has a $500 deductible and files a claim worth $2,000, they would pay the first $500 and Nationwide would cover the remaining $1,500. Deductibles can range from as low as $0 to several thousand dollars, depending on the policyholder's preference and budget. It is important for policyholders to review their specific policy terms or contact Nationwide for accurate information regarding their deductible and coverage limits.

Top Nationwide Insurance customer service problems

Click the link above to get answers to just about any Nationwide Insurance customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Nationwide Insurance, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting home and auto insurance: "We are interested in getting insurance coverage for both their home and their cars."
- From a call lasting 37m 10s , Jul 12, 2024 2:54 PM
Home insurance policy inquiry: "I have been trying for five days to reach someone about my homeowner's policy as my husband has stage four cancer and I can't find the policy number."
- From a call lasting 41m 28s , Jul 9, 2024 3:44 PM
Cancel homeowner policy: "I need to cancel a homeowner policy."
- From a call lasting 12m 23s , May 30, 2024 7:32 PM
Policy cancellation concerns: "My insurance has doubled due to the policy being canceled over erroneous photos."
- From a call lasting 20m 36s , Apr 3, 2024 5:41 PM
Need to speak with a human: "I just need to talk to a human."
- From a call lasting 6m 18s , Mar 12, 2024 1:31 PM
Insurance claim information: "Information on my insurance claim."
- From a call lasting 8m 3s , Mar 1, 2024 3:43 PM
Dispute windshield claim: "I need to dispute a claim on my windshield with Nationwide because they never paid, but it's showing on my record."
- From a call lasting 6m 48s , Feb 1, 2024 2:43 PM
Follow up on auto claim: "I'm wondering why I never received the check after getting the estimate for my auto claim."
- From a call lasting 49m 22s , Jan 25, 2024 6:19 PM

More Nationwide Insurance Customer Service Contacts

There are of course other ways to contact Nationwide Insurance customer service besides the phone. Below we list the best ones, by medium.

Nationwide Insurance Customer Help Desk / Web Support

nationwide.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Nationwide Insurance customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Nationwide Insurance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Nationwide Insurance agent. This phone number is Nationwide Insurance's best phone number because 2,484 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-848-6331 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Nationwide Insurance first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Nationwide Insurance has 3 phone numbers. It's not always clear what is the best way to talk to Nationwide Insurance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Nationwide Insurance. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Nationwide Insurance. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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