Nationwide Insurance Customer Service

Phone Number & Contact Information

Toll-free·Calls Life Customer Service·Most popular Nationwide Insurance number
Q:How do I get a live human at Nationwide Insurance?
A:Life Ins for existing customers: Press 0 at each prompt, ignoring messages.
Q:Does Nationwide Insurance offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 8am-11pm EST. The least busy day is Sunday, and the most busy day is Wednesday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 26 minutes. The longest hold times are on Wednesday, and the shortest are on Monday.

More Nationwide Insurance Customer Phone Numbers

800-421-3535 - Auto & Property Claims Department
Toll-free · Press 0 at the first menu, then press 0 at the next menu. · For roadside assistance, press 1. For policyholder, press 2. For agent, press 3. For medical provider, press 4. For all others, press 5.
877-669-6877 - Auto & Property Customer Service
Toll-free · Direct to a human ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Nationwide Insurance phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Life Ins for existing customers: Press 0 at each prompt, ignoring messages.
Here is how our research team describes the way the Nationwide Insurance phone system greets you: Say or enter your contract number. If you don't have it, say "I don't have it" or enter 0.
Below are some clips we've found from Nationwide Insurance's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Thanks for calling Nationwide, To ensure excellent service, calls may be monitored and recorded for business purposes, and your voice may be used for verification. Let me get your information. Please say or enter the contract or policy number you're calling about."
Excerpt from a call with Nationwide Insurance
Wednesday, April 3, 2024 5:41 PM
The first phone menu
"Thanks for calling Nationwide. To ensure excellent service, calls may be monitored and recorded for business purposes. And your voice may be used for verification. Let me get your information. Please say or enter the contractor policy number you're calling about. To enter letters, use the course corresponding number on your phone.
If you don't have it, just say, I don't know it or press zero.
If you need additional time while entering your contract number or have made a mistake while entering it, press one, and you'll be given the opportunity to reenter it.
To continue without reentering your contract number, press two."
Excerpt from a call with Nationwide Insurance
Friday, February 9, 2024 2:43 PM
After you press 2
"Are you calling about an annuity? For retirement plans, say retirement plans. I'm sorry. I didn't get that. If you're calling about an annuity, say annuity or press one.
Say annuity or press one.
For life insurance, say life insurance or press two."
Excerpt from a call with Nationwide Insurance
Wednesday, February 21, 2024 6:18 AM

What are the hours and when should I call?

Nationwide Insurance operates the call center for this 800-848-6331 phone number Mon-Sun 8am-11pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 308 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Nationwide Insurance phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Nationwide Insurance staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Nationwide Insurance is Sunday. The most busy day to call is Wednesday, which averages 455% more phone calls by comparison. Again, this is based on a sample of 308 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Nationwide Insurance is Friday.

Why call this Nationwide Insurance number?

Below is a sample of recent calls to Nationwide Insurance, and their purpose. Are any of these similar to the reason you are trying to call?
Policy cancellation concerns: "My insurance has doubled due to the policy being canceled over erroneous photos."
- From a call lasting 20m 36s , Apr 3, 2024 5:41 PM
Need to speak with a human: "I just need to talk to a human."
- From a call lasting 6m 18s , Mar 12, 2024 1:31 PM
Insurance claim information: "Information on my insurance claim."
- From a call lasting 8m 3s , Mar 1, 2024 3:43 PM
Dispute windshield claim: "I need to dispute a claim on my windshield with Nationwide because they never paid, but it's showing on my record."
- From a call lasting 6m 48s , Feb 1, 2024 2:43 PM
Follow up on auto claim: "I'm wondering why I never received the check after getting the estimate for my auto claim."
- From a call lasting 49m 22s , Jan 25, 2024 6:19 PM
Language preference: "Do you speak Spanish?"
- From a call lasting 2m 54s , Jan 3, 2024 11:08 PM

The Editor's Notes on Calling Nationwide Insurance

Apr 3, 2024

Nationwide Insurance is an insurance and financial services company that operates in the United States. As one of the oldest insurance companies in the U.S., it isn't surprising that it receives lots of customer service calls each and every day.

Why Do People Call Nationwide Insurance Customer Support?

People call Nationwide Insurance for a range of reasons, including:

  • Questions about Nationwide Insurance services
  • Claims issues
  • Investment questions
  • Questions about billing
  • Filing a complaint

Best Practices for Calling Nationwide Insurance Customer Service

There are several things that you can do to help ensure that your call to Nationwide Insurance is handled quickly and professionally:

  • Call the right number. Like most major corporations, Nationwide Insurance has multiple divisions, each with its own customer service number. Verify that you are calling the correct number by checking out your latest statement from Nationwide Insurance or checking out Nationwide's website.
  • Before calling, assemble relevant documentation, including insurance policies, billing statements, and communications between you and Nationwide Insurance regarding your issue.
  • If you are requesting technical assistance in using Nationwide Insurance's website, be in front of your computer or on your device so that you can troubleshoot along with the agent.
  • Have pen and paper handy so that you can take notes during your call. Notes can come in handy if you have to escalate your case.

How do Consumers Feel About Calling Nationwide Insurance Customer Service?

A review of online and news media sources indicates that Nationwide Insurance customers appear to be reasonably happy with the level of customer service provided by Nationwide. There are no discernable patterns of complaints regarding customer support.

What Kind of Issues can a Nationwide Insurance Customer Service Representative Resolve?

Nationwide Insurance customer service representatives can address many issues, including starting, changing, and canceling policies, providing investment account information, opening new claims, tracking claims, answering questions billing issues, tracking payments, and more.

What Can't Be Resolved With a Call to Nationwide Insurance Customer Service?

A Nationwide Insurance customer support agent can't make determinations about insurance claims and doesn't set premium rates. The agent also isn't responsible for investment decisions. If you have issues with your insurance policy or investment accounts, you may need to speak to your personal advisor or insurance agent.

What Should You Do If You Have an Unsuccessful Call with Nationwide Insurance?

If your call to Nationwide Insurance customer service does not resolve your issues or answer your questions, don't fret. You have several options when dealing with Nationwide Insurance, so don't assume that your experience is the end of the matter.

  • Before calling back, review your notes from your original phone call to Nationwide Insurance. If you chose not to take notes during your original call, jot down what you remember from the conversation. Having these notes can help keep your next conversation on track. It can also help you identify areas of miscommunication or misunderstanding.
  • Next, call Nationwide Insurance back. Customer service agents have different levels of experience and training. The next representative you speak to may be able to resolve your concerns, provide answers or escalate your case.
  • If your next call doesn't resolve your issue, try getting in touch another way. One option is to email the company. Another is to reach out via social media.
  • Your insurance agent or financial advisor may also be able to advocate on your behalf.
  • If escalating your case doesn't work, contact the agency in your state that regulates insurance companies or financial services. Filing a complaint can be a slow process, but it can be effective, particularly if you are not the only person complaining about the same issue or the same company.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

More Ways to Contact Nationwide Insurance Customer Service

There are of course other ways to contact Nationwide Insurance customer service besides the phone. Below we list the best ones, by medium.
Nationwide Insurance's website
As a last, sometimes only, resort- Nationwide Insurance customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Nationwide Insurance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Nationwide Insurance agent. This phone number is Nationwide Insurance's best phone number because 2,484 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-848-6331 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Nationwide Insurance first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Nationwide Insurance has 3 phone numbers. It's not always clear what is the best way to talk to Nationwide Insurance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Nationwide Insurance. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Nationwide Insurance. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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