Nationwide Customer Service Issues

I noticed a discrepancy on my FlexDirect Visa Debit Card after making a purchase on Amazon. I recently received an email from Amazon explaining why a £1 charge was made when placing an order. According to Amazon, this charge is a standard practice to verify payment method by initiating a £1 authorization that may initially show as pending but will be refunded based on the bank's timeline. Amazon advised referring to the issuing bank for further details on their authorization policies.

I am currently in the USA and was informed that Joe from Nationwide tried to contact me regarding my credit card usage while I am away until February. The card has been used for significant purchases of building materials from Lower Builders Merchants and Home Depot. Joe did not leave a contact number, so please respond via email to "[redacted]" as I cannot be reached by phone. Kindly confirm via email that my card will not be blocked. My account is with the Wimborne, Dorset Branch. I am willing to provide the last four digits of my card number if needed. GEOFF THOMAS

I recently applied for a Nationwide basic account and it was approved. I received an email providing my new account details and was expecting my card. However, I received a communication from a fraud analyst which is concerning. I have tried to respond but it seems that contacting them via email is not possible. I am a law-abiding citizen and taxpayer and do not appreciate being made to feel like a criminal. I hope they review their processes to avoid causing unnecessary stress to customers. I anticipate a prompt and respectful response. Thank you.

My name is Alanna Moran with the account number [redacted]3 and sort code [redacted]. My account was blocked due to a misunderstanding. The person who transferred money to my account willingly did so as payment for a phone. The issue arose when they claimed they did not receive the phone and want a refund. I cannot access my funds until 28th March, causing undue hardship as I have 3 children to provide for. The claimed fraud is a miscommunication, as the transaction was legitimate. I rely on the funds for essential expenses. This situation is distressing, and I may consider changing banks if not resolved promptly.

I recently encountered a block on my Flex One Current Account and savings account where my guardian deposits money. I managed to have the block on my current account lifted after a conversation with an assistant clarified a miscommunication with nationwide. Unfortunately, my savings account, which I seldom use, remains under scrutiny and blocked without explanation. Despite multiple phone conversations, the resolution seems stalled. While I can still receive deposits, accessing the account through internet banking is restricted until the review concludes. The issue seems to stem from the same miscommunication affecting my current account, but no progress has been made. I receive monthly deposits from my guardian into the savings account, part of which I transfer to my flex current account as needed. I seek clarity on the causes of this blockade and a swift resolution.

I recently encountered a block on my Flex One Current Account, as well as on my Flex One savings account where my guardian deposits funds. Following a conversation with an assistant, I managed to have the block lifted on my current account. The reason for the block stemmed from a miscommunication with nationwide. However, the savings account, which I rarely use, is still under review and blocked without valid cause. Despite various calls, I was informed that while deposits are accepted, access via internet banking remains restricted until the review concludes. The block on my savings account appears linked to the miscommunication concerning my current account, yet a resolution is pending. I seek clarity on potential reasons for the block and any issues that led to it. My guardian usually deposits £*** monthly, with occasional transfers to my Flex current account. An explanatory email elucidating the rationale behind the block on a Flex regular savings account would be greatly appreciated to understand the situation better. Thank you.

I recently joined my local gym and paid around £25 for a one-month membership. The contract is set up for direct debit, which I am not familiar with. I planned to cancel after the first month, assuming it would end automatically, but today I saw a pending transaction for £19.99 for the next month. I attempted to cancel, but was informed it could only be done after the transaction is complete. Support is currently unavailable due to the late hour. I seek advice on how to obtain a refund as I do not want to continue the membership. Although I suspect the transaction will be processed by tomorrow, any assistance in retrieving the funds would be greatly appreciated. Thank you in advance for your prompt response.

I was recently asked to pay £5 to access my new triple access online saver account. I have not received a pin number despite being told that an access number would be sent by post. Activity number [redacted] has been ignored by the support team. I just want to deposit funds into this account without any technical issues on my end.

I recently opened a new bank account with you two weeks ago. There was an offer promising £[redacted] to be deposited into my new account if I set up two direct debits or standing orders. However, my Barclays account has not been closed, and I have not yet received the reward. I am disappointed that it is taking so long to process the switch and receive the promised reward.