National Vision Customer Service

Phone Number & Contact Info

National Vision's Best Phone Number

800-637-3597
Toll-free·Calls Customer Service·Most popular National Vision number
Q:

How do I talk to a live human at National Vision?

A:Calling this National Vision number should go right to a real human being
Q:

Does National Vision offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this National Vision phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this National Vision number should go right to a real human being
In fact, much of this information on this page is superfluous because this National Vision phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

National Vision operates the call center for this 800-637-3597 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 28 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this National Vision phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like National Vision staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call National Vision is Tuesday. The most busy day to call is Monday. Again, this is based on a sample of 28 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call National Vision

In summation, the best day to call National Vision is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that National Vision staffs the call center well on Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call National Vision

If you have time to do a bit of reading before you call National Vision, we recommend you read over some of our problem-specific articles.

What is National Vision?

National Vision is a leading provider of eyewear and eye care services in the United States. With over 1,100 retail locations, it offers a wide range of eyeglasses, contact lenses, and sunglasses for customers of all ages. National Vision operates various retail brands such as America's Best Contacts & Eyeglasses, Eyeglass World, and Vision Centers at select Walmart stores. Additionally, it operates an e-commerce platform, providing convenience and accessibility to customers nationwide. Alongside its retail presence, National Vision also offers comprehensive eye exams performed by experienced optometrists, ensuring optimal vision health for its customers. Committed to affordability and quality, National Vision strives to make eye care accessible to everyone, offering a variety of options to suit different needs and budgets.

Where are National Vision stores located?

National Vision stores are conveniently located in multiple locations across the United States. With a widespread presence, our stores can be found in various cities and states, ensuring easy access for customers nationwide. We have carefully chosen our store locations to cater to the diverse needs and preferences of our valued customers. From bustling urban areas to suburban neighborhoods, our aim is to serve as many communities as possible. To find the nearest National Vision store in your area, we provide an online store locator tool on our website, allowing you to enter your zip code or city to locate the closest store. Additionally, our friendly and knowledgeable staff are always ready to assist you in-store, providing exceptional service and personalized eyecare solutions.

What is National Vision's return policy?

National Vision's return policy ensures customer satisfaction. If you are not completely satisfied with your purchase, you may return it within 30 days of the original purchase date. The item must be in its original condition and packaging, accompanied by the original receipt or proof of purchase. Refunds will be processed using the original payment method. However, contact lenses, prescription glasses, and personalized items are not eligible for return. Customers returning in-store will require a valid ID, while online returns can be initiated by contacting customer service. National Vision's return policy aims to provide ease and convenience for customers, ensuring they receive the best shopping experience possible.

Top National Vision customer service problems

Click the link above to get answers to just about any National Vision customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More National Vision Customer Service Contacts

There are of course other ways to contact National Vision customer service besides the phone. Below we list the best ones, by medium.

National Vision Customer Email Addresses

nve@nationalvision.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and National Vision will reply our your email.

National Vision Customer Help Desk / Web Support

nationalvision.com - Customer Service
Online customer service support
As a last, sometimes only, resort- National Vision customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is National Vision's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a National Vision agent. This phone number is National Vision's best phone number because 168 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-637-3597 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call National Vision first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, National Vision has 1 phone number. It's not always clear what is the best way to talk to National Vision representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for National Vision. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like National Vision. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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