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National Vision Customer FAQ

Top Answers & How-to Guides

What is National Vision's Phone Number?

The question we are asked most often is about how to talk to National Vision customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent National Vision Customer Questions

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Store Information

Where are National Vision stores located?

National Vision has numerous stores throughout the United States, typically located in shopping centers or standalone places....
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What products does National Vision offer?

National Vision provides an extensive selection of eye care products, including fashionable prescription eyeglasses, various...
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What types of eyewear do you offer?

National Vision provides a broad assortment of eyewear, including prescription glasses, sunglasses, and contact lenses from...
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Eye Exams

Can I schedule an eye exam at National Vision?

Individuals can indeed schedule an eye exam at National Vision locations. Appointments can often be made online or by calling...
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Do I need an appointment for an eye exam?

Most National Vision locations recommend making an appointment for eye exams to receive optimal service and reduce wait times....
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How often should I have an eye exam?

The recommended frequency of eye exams varies by factors like age and health. Most adults should have exams every one to two...
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Can I get my eyes tested without insurance?

It is indeed possible to undergo an eye exam without insurance at National Vision locations, although a fee will typically...
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Payment and Insurance

What insurance plans does National Vision accept?

National Vision accepts various insurance plans, including major providers like VSP, EyeMed, Medicaid, and Aetna, though...
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What payment methods are accepted at National Vision?

National Vision generally offers various payment methods for customer convenience, including major credit cards, debit cards,...
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Does National Vision offer any promotions or discounts?

National Vision aims to make eye care affordable by frequently offering promotions and discounts on eyewear, including glasses...
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Contact Lens Orders

Can I order contact lenses online?

National Vision allows customers to order contact lenses online but requires an updated prescription for proper fit. The...
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What happens if my glasses or contacts are defective?

If glasses or contacts are defective, customers can usually utilize the warranty provided by National Vision for issues like...
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How long does it take to receive contact lenses after ordering?

The delivery time for contact lenses after ordering can vary based on factors such as availability, type of lenses, and chosen...
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Complaints and Returns

What is National Vision's return policy?

National Vision's return policy generally permits returns of glasses, sunglasses, and contact lenses within sixty days if items...
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What is the process for filing a complaint against a store?

To file a complaint against a National Vision store, gather information about the issue and communicate with store management...
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We look to the National Vision issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
National Vision issues reported to GetHuman
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