National Grid Customer Service Phone Number

Hold time now: 19 mins (avg 15)
Best time to call: 9:35am
Free: Call Without Hold Time
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Say "I'm not a customer", then "Customer Service", then 0 until transferred
This is not the most popular National Grid phone number (it's ranked #2). Most customers call 800-642-4272 for support: Click here for best option

Other customers got on the phone recently because:

My bill I think is wrong and would like to know exactly how much is owed.
Power outage...person on oxygen
We had a tree branch fall and it’s VERY close to hitting our power lines.
Mix up of address information and billing dates
I'd like to setup a payment plan for our electric bill at ** Livingstone ave, Beverly M...
I want to open my business account
I want to open my BMS account
I need to start a new account.
I need to shut off service to a house that will be razed and rebuilt. I also need a sh...
bill payment from conedison went to national grid
I have no issues. I was calling to see if still have a refrigerator recycling program...
I would like to put the national grid account in my name.
The electric bill for Edmund mcwilliams at **** Douglas tpke harrisville ri needs to be...
Need to set up a new service. The website won't let me set it up because I'm an existin...

Help me with my issue

National Grid Customer Service Phone Number 800-322-3223 - Info & Statistics

Phone number to dial800-322-3223
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9:35am
Navigate phone maze to a humanSay "I'm not a customer", then "Customer Service", then 0 until transferred
Average wait15
Current wait19
Rank (among phone numbers)2
Rank (overall)2
Alternate methodsphone or web
Quality of communication52%
Quality of help75%
Customer votes6,447
Best phone number800-642-4272
Information last updatedSat May 14 2022 09:00:00 GMT+0000 (Coordinated Universal Time)

National Grid's 800-322-3223 Customer Service Number

This National Grid phone number is ranked #2 out of 4 because 52,224 National Grid customers tried our tools and information and gave us feedback after they called. The reason customers call 800-322-3223 is to reach the National Grid Customer Service department for problems like Update Account Info, Cancel Service, Setup Payment Arrangement, Pay Bill, Setup Service. As far as we can tell, National Grid has call center locations in Massachusetts or New York and you can call during their open hours 24 hours, 7 days. National Grid has 4 phone numbers and 5 different ways to get customer help. We've compiled information about 800-322-3223 and ways to call or contact National Grid with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling National Grid

Calling National Grid at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from National Grid Customer Service can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with National Grid's Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting National Grid in General

While 800-322-3223 is National Grid's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-642-4272 is their best customer phone number overall, and we have put together a comparison of their 5 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach National Grid help by calling them, is that other customers give their customer support at this number a 52% score for their communication skills and a 75% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

National Grid Contact Info

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