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NHL Shop Customer Service

Phone Number & Contact Info

NHL Shop's Best Phone Number

800-618-3211
Toll-free·Calls Customer Service·Most popular NHL Shop number
Q:

How do I talk to a live human at NHL Shop?

A:Calling this NHL Shop number should go right to a real human being
Q:

Does NHL Shop offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this NHL Shop phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this NHL Shop number should go right to a real human being
Below are some clips we've found from NHL Shop's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling shop dot n h l dot com. The official online store of the National Hockey League. Hi. I am your digital assistant. If you are calling to place a new order, please say yes. Otherwise, say I will be transferring you to an agent shortly. If you would like participate in a customer satisfaction survey after this call via automated text messages sent to your mobile number, please say yes. Message and data ray transferring you to an agent now. Hold on while we connect you with someone who can help. To ensure excellent customer service, your call may be monitored or recorded."
Excerpt from a call with NHL Shop
Friday, January 5, 2024 5:21 AM
In fact, much of this information on this page is superfluous because this NHL Shop phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

NHL Shop operates the call center for this 800-618-3211 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 154 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this NHL Shop phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like NHL Shop staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call NHL Shop is Sunday. The most busy day to call is Thursday, which averages 256% more phone calls by comparison. Again, this is based on a sample of 154 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call NHL Shop

In summation, the best day to call NHL Shop is Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call NHL Shop

If you have time to do a bit of reading before you call NHL Shop, we recommend you read over some of our problem-specific articles.

What is NHL Shop?

NHL Shop is the official online store for the National Hockey League (NHL), offering a wide range of merchandise related to the league and its teams. As the premier destination for NHL fans, the shop provides a one-stop platform to purchase authentic jerseys, apparel, headwear, accessories, collectibles, and more. Whether you are a passionate fan of a specific team or simply love the sport, NHL Shop caters to all ages and sizes, providing a comprehensive selection of high-quality products. With a dedication to customer satisfaction and authentic licensed merchandise, NHL Shop ensures that fans can proudly support their favorite teams in style. Offering a seamless shopping experience, regular promotions, and a straightforward return policy, NHL Shop is the go-to destination for all hockey enthusiasts.

Top NHL Shop customer service problems

Click the link above to get answers to just about any NHL Shop customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to NHL Shop, and their purpose. Are any of these similar to the reason you are trying to call?
Order modification request: "I'm calling because we placed an order for two hoodies for a game on April fourth, but one won't arrive on time, can we cancel that one?"
- From a call lasting 8m 32s , Mar 19, 2024 9:03 PM
Return/exchange jersey: "I'm thinking about returning it and getting a double X. How do I go about doing that?"
- From a call lasting 5m 26s , Mar 2, 2024 3:48 PM
Wrong name on jersey: "I ordered a jersey with the wrong name and want to switch it before it's made."
- From a call lasting 4m 26s , Feb 25, 2024 7:31 PM
Return request for NHL hat: "I ordered a hat, an NHL Rangers hat, and I wanna return it."
- From a call lasting 4m 32s , Feb 9, 2024 2:57 PM
Requesting live agents: "Live agents. Thank you."
- From a call lasting 1m 49s , Feb 8, 2024 8:45 PM
Delivery timing inquiry: "I need a product by next Friday if I ordered."
- From a call lasting 3m 43s , Feb 2, 2024 3:37 PM
Looking for Buffalo Sabres: "I look for the NHL Buffalo Sabres."
- From a call lasting 3m 4s , Jan 6, 2024 10:58 PM
Issue with jersey quality: "The color's coming off after washing the jersey once and I'd like to see if I can get another one."
- From a call lasting 11m 25s , Jan 5, 2024 4:26 PM
Request to speak with supervisor: "Can I speak to a manager or supervisor, please?"
- From a call lasting 4m 51s , Jan 5, 2024 5:29 AM
Sizing confusion: "I messed around twenty minutes trying to figure out how big a five XL jersey is."
- From a call lasting 6m 42s , Jan 5, 2024 5:21 AM

Conclusion and closing notes

This is NHL Shop's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a NHL Shop agent. This phone number is NHL Shop's best phone number because 1,050 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-618-3211 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call NHL Shop first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, NHL Shop has 1 phone number. It's not always clear what is the best way to talk to NHL Shop representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for NHL Shop. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like NHL Shop. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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