What is your return policy?

The return policy for NHL Shop allows customers to return items within a specified period, typically within thirty days from the date of delivery. Items that are eligible for return should be in their original condition, which means they should be unworn and unwashed, with all tags attached. Fans should take note that certain items may be excluded from the return policy, particularly those that are personalized or custom-made. When initiating a return, customers usually need to locate the original packing slip that came with their order as it will provide essential details for the return process. It is advisable to fill out the return form included with the packing slip, as it helps streamline the return process and ensures the return is processed efficiently. Once the returned merchandise is received and inspected, a refund is typically issued to the original method of payment. The time it takes to process the return and complete the refund can vary, depending on various factors, including the payment method used and the bank's processing times. For exchanges, customers may find that it is simpler to return the unwanted item and place a new order for the desired item. It is important for customers to keep track of their return tracking number until the item is fully processed. For specific terms, conditions, or exceptions related to the return policy, it is best for customers to visit the official NHL Shop website. The website usually contains up-to-date information that reflects any recent changes to the policy, ensuring fans have access to accurate guidelines regarding returns.