How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this MyPillow phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4
Here is how our research team describes the way the MyPillow phone system greets you: Hello, you've reached My Pillow's customer service. This call will be recorded for quality assurance. If you're needing to set up an exchange or return, please visit mypillow.happyreturns.com, or you can continue to hold. Press 1 to track your order, press 2 to register your product's warranty, press 3 to place an order, or press 4 for all other customer service questions.
Below are some clips we've found from MyPillow's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hello. You've reached MyPillow's customer service.
This call will be recorded for quality assurance.
If you're needing to set up an exchange or return, please visit my pillow dot happy returns dot com.
That's MyPillow dot happy returns dot com.
It's fast and convenient, or you can continue to hold.
Press one to track your order. Press two to register your product's warranty.
Press three to place an order, or press four for all customer service questions.
Thank you, and God bless."
Excerpt from a call with MyPillow
Thursday, January 25, 2024 5:55 PM
The first phone menu
"Hello. You've reached MyPillow's customer service.
This call will be recorded for quality assurance.
If you're needing to set up an exchange or return, please visit my pillow dot happy returns dot com.
That's MyPillow dot happy returns dot com.
It's fast and convenient, or you can continue to hold.
Press one to track your order.
Press two to register your product's warranty.
Press three to place an order, or press four for all other customer service questions."
Excerpt from a call with MyPillow
Thursday, January 25, 2024 6:00 PM
What are the hours and when should I call?
MyPillow operates the call center for this 800-308-1299 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of NaN calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this MyPillow phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like MyPillow staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call MyPillow is Monday.The most busy day to call is Friday.Again, this is based on a sample of NaN calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call MyPillow is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that MyPillow staffs the call center well on Monday.
Why call this MyPillow number?
Below is a sample of recent calls to MyPillow, and their purpose. Are any of these similar to the reason you are trying to call?
Placing new order: "I wanna order a couple more things."
- From a call lasting 1m 54s , Feb 27, 2024 1:06 AM
Inquiring about product materials: "Are the sheets advertised on TV percale and cotton?"
- From a call lasting 8m 29s , Feb 14, 2024 12:02 AM
Request for replacement slippers: "My husband's MyPillow slippers cracked and the leather separated, can we get a replacement for them?"
- From a call lasting 2m 58s , Jan 25, 2024 6:00 PM
Defective slippers complaint: "My husband's MyPillow slippers broke with the bottom coming off, even though he hardly wore them."
- From a call lasting 3m 39s , Jan 25, 2024 5:55 PM
More Ways to Contact MyPillow Customer Service
There are of course other ways to contact MyPillow customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and MyPillow will reply our your email.
As a last, sometimes only, resort- MyPillow customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is MyPillow's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a MyPillow agent. This phone number is MyPillow's best phone number because NaN customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-308-1299 include and other customer service issues. Rather than trying to call MyPillow first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, MyPillow has 1 phone number. It's not always clear what is the best way to talk to MyPillow representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for MyPillow. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like MyPillow. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.