MyPillow Customer Service Issues

I have been eagerly awaiting my delivery, but was informed of a failed attempt through a phone call. I have been attempting to have it redelivered, but the tracking number seems to be incorrect. Contacting customer service has been challenging, and this order contains important Christmas gifts for my family, totaling around $[redacted]. Prompt resolution is essential as I have no received assistance despite being a recurrent customer with no prior issues. Multiple tries to reach out have led to long waiting times on hold. I urge you to address this promptly or provide a refund. Regrettably, if this matter is not resolved, we will be discontinuing future orders with your company.

I need to exchange the slippers my husband bought me because they are too big. I was unable to wear them for a long time due to health issues. I tried calling your company before with no success. Now that I can wear them, I noticed the size issue. Can I exchange them for a smaller size even without the paperwork?

Subject: Issue with Non-Receipt of Order Regarding Order #[redacted] placed on January 14, [redacted], at 8:30 AM, I am writing to address a delivery concern. Despite the email notification stating that my package has been delivered, I have not received it. The tracking information provided by UPS, with tracking number 1Z589796YW[redacted]9, indicates that the package was delivered to MEDFORD, OR, US on January 13, [redacted], at 5:39 PM. I attempted to file a claim with UPS regarding the delivery issue, but encountered difficulties with the login process. My attempts to contact MyPillow's customer support have also been unsuccessful, with prolonged wait times and limited options available on their website. I want to clarify that the package has not reached me and request prompt assistance in resolving this matter. I appreciate your attention to this issue and look forward to a swift resolution. Thank you, Gem Burke

I purchased a pair of men's black moccasin style slippers on 2/17/22. These slippers have been worn indoors. Unfortunately, the right foot slipper's sole has split open along the outside edge, with the support layers now visible. My order number is [redacted]. After contacting customer support, I was advised that my slippers are under warranty. To obtain a replacement pair, I need to reach out to customer service via the email address "support.mypillow.com" and follow their instructions. However, I couldn't find a "contact customer service" link in the email provided. I am unsure how to proceed in getting MY Pillow to send me a replacement pair of slippers.

Hello, I am experiencing an issue with "My Slippers." After wearing them for about 4 months, I noticed that I was walking more on the outside of my right foot. Upon inspection, I discovered that the sole had split open, and the gel-like filling was coming out. It appears the sole is quite thin. While I really enjoyed the slippers, even cheaper ones from Target lasted over a year at a lower cost. What should I do? I have photos available if needed. Thank you for your attention to this matter. - Jerry D.

I purchased my pillow approximately a year ago and kept it in its wrapper due to a move, as my others were still in good condition. Recently, when I unwrapped it, I noticed an issue as after putting it in the dryer, it continues to sag in the middle despite the time spent drying. I initially ordered a firm pillow in blue, but I received a green one. Even though the pillows come with a 10-year guarantee, customer service informed me that they are unable to assist me. This is quite disappointing considering my satisfaction with my previous My Pillows. I hope to find a resolution for this situation, particularly since the wrong firmness was sent, and the product is supposed to be guaranteed for 10 years.

I bought a pair of slippers for my wife in size 9, but they turned out to be too big. I need to exchange them for size 8, but I'm struggling to get an RMA. Is there a way to reach customer service without long waits? I just want an easy exchange. Contact me at [redacted] Thank you.