MyPillow Customer Service Issues

I would like an update on my order placed on 12/30/[redacted]. Has it been shipped considering there is a FedEx tracking number? The order number is [redacted]41. As of 1/11/[redacted], my pillows were delivered by USPS, not FedEx. Unfortunately, one of the pillows did not have labels on it, making it difficult to record today's date for warranty purposes. How should I proceed with noting this issue?

Hello, I'm Carol from Toronto, Canada. Yesterday, I purchased a mattress topper online and used promo code B16 for a discount, bringing the total to $[redacted].16 with tax and shipping. However, when I checked my bank account, I saw that My Pillow charged me $[redacted].34, which was unexpected. I received two different order numbers and noticed the item is being shipped from Montreal, QC. I contacted customer service through live chat, and they mentioned that I might have accessed the US website with different prices, even though I selected the Canadian option. Despite the fast shipping, I was told cancellation wasn't possible. As a senior on a fixed income, this discrepancy is concerning. I hope for a resolution from My Pillow as the price charged is more than expected. I initially visited the site based on my brother's recommendation due to discomfort with my current mattress setup. Thank you for assisting me with this matter. Carol.

On April 10th, I noticed an unexpected charge of $[redacted] from My Pillow on my Discover statement. Despite making three calls to customer service over the following three days, I was always told they were too busy to assist and promised a call back within 24 hours. Unfortunately, I never received any callbacks as of April 16th. I contacted My Pillow sales, and while they couldn't directly resolve the issue, they confirmed the charge should not have been there. With the help of Discover Card, I managed to get the charge removed. However, I am left wondering how the charge ended up on my bill and how to address this with My Pillow given the unresponsive consumer helpline. Additionally, there was an extra charge of around $10 for expedited shipping that I did not request. I recall part of my order was completed online, but when I later spoke to a representative about my order, I am uncertain if they added the expedited shipping. I would like a refund for this unnecessary charge.

I would like to place an order with a check. Previously, I have ordered from you, and this time it will be a substantial purchase. Here is what I need: 1 King size topper 1 Standard size topper 1 King size topper sheet set in dark gray and 1 in mauve 1 Standard size topper sheet set in tan and 1 in burgundy 1 sleeping pillow 1 additional standard topper and 2 sheet sets in either 2 green sets or 1 green and 1 pink set I do not have an order number, but I believe Mr. Lindell can provide a special number for my order as he is aware of my past purchases and connection to Mr. Trump. I am hoping for a total of 1 King size topper with 2 gray sheet sets and 2 standard toppers with sheet sets in green, pink, tan, light brown, or burgundy if available. Also, I would like a body pillow included. I appreciate if you could provide the address for sending a check. Mr. Lindell had previously shipped orders to my physical address, although I typically use my P.O. Box [redacted] for payments. Feel free to reach out to me on my cell at [redacted] once the delivery is scheduled. Kindly include the promo key from Mike and the total amount owed. Thank you, Linda C. Lambert

My name is Thomas Mitchell, and I ordered a pillow about a month ago. The payment was deducted from my Visa last month, but I have yet to receive the pillow. I previously contacted one of your representatives who mentioned that I should expect the pillow by mid-March, but it has not arrived. I am extremely disappointed with the service as I have purchased two pillows from you in the past with no issues.

I received the slippers my wife got me some time ago, but I waited to wear them until our new house was built. Unfortunately, due to survey problems and my old slippers worn out, I tried the new slippers last night and found out they were too large. I wore them for 5 minutes without socks, then for 45 minutes with socks, and they were still too big. I would like to exchange them for a size smaller. Sincerely, Tom MacLeran @ mac.macleran.com [redacted] Deer Ridge Road Kingston Springs, TN [redacted] P.S. The slippers are nice, just a shame they were one size too big.

I purchased a pair of slippers last week and need to return them. Unfortunately, I have been unable to reach anyone at your customer service phone number despite calling at least 10 times over the past 2 days. Each time, the recorded message states a wait time of 20 minutes to 1 hour and 30 minutes to speak with a representative. I waited for more than 45 minutes without any response. Could you please assist me in returning the slippers and receiving a credit for my purchase? I can be reached via email at [redacted] or by phone at [redacted]. Thank you.

I recently bought a pair of Men's Moccasins in size 10, color BLACK. Unfortunately, the right moccasin has a defect and I would like to request a replacement. A few weeks ago, I bought a pair for myself and one for my wife (hers is fine). The inner sole is shedding and sticking to my sock or foot, making it challenging as I had recent left Hip Replacement and Back surgery, making it hard for me to bend over. Thank you. DG Tyson LT (SEAL) USN, Ret. Phone: [redacted] Email: [redacted] Address: [redacted] South Ocotillo Canyon Drive, Saddlebrooke, AZ. [redacted]

I purchased a pair of slippers in size 8. Typically, I wear a size 7 1/2, but these slippers do not come in half sizes. Unfortunately, they don't fit properly, so I need to return them. I attempted to contact customer service by phone, but was unsuccessful. The order number is [redacted], Item # [redacted]-03, Women's Chestnut Moccasin Slippers, size 8. I would appreciate it if you could provide a return shipping label for a refund. Thank you, Angela N.

I recently bought a pair of My Pillow Moccasins but they turned out to be too big. When I tried to exchange them for a smaller size, I was directed to customer service with wait times exceeding 3 hours. It's frustrating to spend so much time on hold just to exchange a pair of expensive Moccasins. It would be helpful if there was an option for email support to streamline the exchange process. The automated responses from bots only add to the frustration. This purchase was significant for me, and despite wanting to support American-made products this year, the return process seems overly complicated. I am considering buying from Amazon instead where I can get multiple pairs for the same cost. Feel like my patience has been exhausted dealing with this issue.

I purchased 2 pairs of shoes from My Pillow Direct. Upon their arrival, Mr. found them too heavy, and Mrs. discovered they were too large. We are looking to return the shoes for a credit to our account and require an RMA number. Unfortunately, contacting their telephone service has been unsuccessful due to long wait times. A prompt response would be greatly appreciated. Thank you. Joyce M. [redacted]

I ordered a pair of men's tan slippers in size 9 from My Pillow, but received the wrong size. I returned them to your office in Shakopee, MN on 12/13/[redacted] at 7:10 AM with a request for a replacement in size 10. However, I have not heard anything back or received the correct size slippers. Please provide an update on when I can expect the replacement slippers in size 10 or a refund. Thank you, Sally Rice.

Name: Sally Rice Address: [redacted] Creek Run Court, Westerville, Ohio [redacted] Product: Men's Moccasin Slippers in Tan from My Pillow Issue: Incorrect Size - Ordered Size 9, Need Size 10 Action Taken: Returned slippers to Shakopee, MN on December 13, [redacted] Request: Please send Men's Moccasin Slippers Size 10 (Tan) to the provided address or refund the payment for the slippers. Thank you. Sally Rice

I ordered a pair that was too small, and it's been over 4 weeks waiting for a replacement. There was a mix-up with the towns. The correct delivery address is [redacted] N Oklahoma Ave, Shawnee, OK [redacted]. The last pair we received was mistakenly sent to [redacted] N Oklahoma Ave, Talala, OK. We've been waiting for the correction but can't find out where the replacement is. Please confirm the correct address was used by calling me at [redacted]. Thank you.

I recently bought a pair of slippers from My Pillow for my husband for Christmas. Unfortunately, the shoes are too small for him as he is a size 11. I visited their website hoping to find return instructions but couldn't find any. When I called their customer service two days after Christmas, I faced wait times of up to 4 hours, and now they're not taking live calls at all. It's frustrating dealing with this lack of support. Hoping someone here can assist in resolving this problem.

In January [redacted], I purchased a stone-colored bath sheet. Despite being thinner than expected, it is more absorbent compared to other brands. When I ordered a second bath sheet in the same color, it arrived in a much lighter shade. Even after washing, the discrepancy in color persists. Both items were bought on Amazon. The order numbers are as follows: [redacted]-[redacted] for the first bath sheet and [redacted]-[redacted] for the second. I wish for both towels to match in color. I have had a negative experience with My Pillow pillows in the past due to the strong odor and noise, leading to a return. The constant ads featuring Mike Lindell are bothersome; it would be beneficial if they reduced the frequency of these commercials or featured a different spokesperson. -Karen P.

In April, I bought men's slippers for Father's Day, but they were too tight. I was waiting for the wide sizes, but they didn't fit. I returned the original purchase and open-backed slippers in June. The wide sizes that arrived had different insides, which my husband didn't like. On July 25, I asked for a refund for my original purchase (Order [redacted]2). The refund has not been processed yet.

Regarding my order #[redacted]6 with Request #[redacted], I need assistance with an exchange for the Women's Grey Moccasins in size 8. The moccasins I received are falling apart after just over two months of use. I have attached photos for reference. I would like to exchange them for a similar product, or if not available, request a refund. I do not want to exchange them for the men's moccasins on the order. I have tried to initiate a return through the MyPillow website but encountered errors. Any guidance on how to proceed with the exchange or refund process would be appreciated. Thank you.

Regarding order #[redacted]6 and Request #[redacted], I reached out to MyPillow via email as I encountered issues with the "happy returns" website not recognizing my order number. Despite receiving multiple emails stating that the request was updated, lacking specifics, I am unsure of the actual updates and seek clarity. Request Summary: 1. Exchange Request: Women's Grey Moccasins, Size 8, due to the current pair's deterioration provided with attached photos. I am interested in a similar product or a refund, explicitly mentioning not wanting the men's moccasins from the same order. 2. The pair of moccasins, owned for slightly over two months, exhibits comfortable wear but is experiencing sole detachment. 3. I have attached photographs and screenshots of my order for reference. 4. Prepared to return the moccasins as per your email instructions if necessary. Seeking a replacement or a refund if a similar product is unavailable. 5. Encountered technical difficulties on the www.mypillow.happyreturns.com site preventing me from initiating a return or exchange due to error messages. Desired Resolution: Requesting a refund or an exchange for a comparable or superior product if available. Elaine B.

Subject: Quality Issue with Moccasin Slippers I'm Diane Salmon from Ponte Vedra Beach, FL. Last fall, I got size 10 moccasin slippers for my husband, Paul, as a Christmas gift. He only uses them indoors for lounging after work. Recently, one of the beads above the sole started falling off just by light touch. The slippers, under a year old, are falling apart despite no exposure to moisture or rough handling. Is this normal wear and tear? Should they not last longer? Can we get a replacement for these slippers? Looking forward to your assistance. Thank you.