Mutual of Omaha Customer Service

Phone Number & Contact Info

Mutual of Omaha's Best Phone Number

800-228-9999
Toll-free·Calls Customer Service·Most popular Mutual of Omaha number
Q:

How do I talk to a live human at Mutual of Omaha?

A:Must choose an option 1-3.
Q:

Does Mutual of Omaha offer 24 hour customer service?

A:Not at this number; hours here are Mon-Thurs 7am-5:30pm, Fri 7am-5pm EST. The least busy day is Thursday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Monday, and the shortest are on Friday. How is this calculated?

Mutual of Omaha Customer Phone Numbers

Life Insurance

800-775-6000
Toll-free · Mon-Thurs 7am-5:30pm, Fri 7am-5pm EST · Press 3 · Tell me if you are a policy owner, provider, producer, or if you are calling to report a passing.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Mutual of Omaha phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must choose an option 1-3.
Here is how our research team describes the way the Mutual of Omaha phone system greets you: Tell me if you are a policy owner, provider, producer, or if you are calling to report a passing.
Below are some clips we've found from Mutual of Omaha's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Mutual of Omaha. Your call may be recorded. Tell me if you are a policy owner, provide producer, or if you are calling to report a passing. I didn't get that. Are you a policy owner, provider, or producer? Say your date of birth like January first nineteen fifty one. Say or the last four digits of your Social Security number."
Excerpt from a call with Mutual of Omaha
Wednesday, January 10, 2024 2:10 PM

They may ask your reason for calling (instead of a menu)

"In a word or two, tell me how I can help you today."
Excerpt from a call with Mutual of Omaha
Tuesday, April 2, 2024 3:57 PM

They may ask you to say or enter information

"Thank you for calling Mutual of Omaha. There are self-service options that can be handled after hours, such as policy value and premium information, making a payment, Medicare supplement eligibility and benefits, claim status, canceling a Medicare supplement policy, or requesting a copy of your ID card. Tell me if you are a policy owner, provider, or producer. I didn't get that. Are you a policy owner? Provider, or producer?
Say your date of birth like January first nineteen fifty one.
Say or enter the last four digits of your Social Security number."
Excerpt from a call with Mutual of Omaha
Saturday, May 25, 2024 1:37 PM

The first phone menu

"Thank you for calling Mutual of Omaha. Your call may be recorded. Tell me if you are a policy owner, provider, producer, or if you are calling to report a passing. I didn't get that. Are you a policy owner, provider, or producer? Say your date of birth like January first nineteen fifty one. Say or enter the last four digits of your Social Security number.
Press one for your whole policy ending in nine nine three.
Press two for your limit accident policy ending in two dash three eight."
Excerpt from a call with Mutual of Omaha
Wednesday, May 29, 2024 7:15 PM

What are the hours and when should I call?

Mutual of Omaha operates the call center for this 800-228-9999 phone number Mon-Thurs 7am-5:30pm, Fri 7am-5pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 122 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Mutual of Omaha phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Mutual of Omaha staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Mutual of Omaha is Thursday. The most busy day to call is Monday, which averages 147% more phone calls by comparison. Again, this is based on a sample of 122 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Quietest
Fri

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.

The best time to call Mutual of Omaha

In summation, the best day to call Mutual of Omaha is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Mutual of Omaha staffs the call center well on Thursday.

Why Customers Call Mutual of Omaha

If you have time to do a bit of reading before you call Mutual of Omaha, we recommend you read over some of our problem-specific articles.

What products does Mutual of Omaha offer?

Mutual of Omaha offers a diverse range of financial products to cater to individuals' needs. They provide life insurance options, including term life insurance, whole life insurance, and universal life insurance, designed to provide financial protection for loved ones. They also offer Medicare supplement insurance plans for individuals who want additional coverage beyond their existing Medicare benefits. Mutual of Omaha provides long-term care insurance, helping individuals prepare for the expenses associated with custodial or nursing home care. Additionally, they offer retirement solutions such as annuities, which offer a steady income stream during retirement. Mutual of Omaha also supports individuals with their wealth accumulation goals through their investment and savings products.

Does Mutual of Omaha offer retirement planning services?

Yes, Mutual of Omaha offers retirement planning services. Our retirement planning services are designed to help individuals and families prepare for a secure and comfortable retirement. We offer a range of retirement solutions, including annuities and individual retirement accounts (IRAs), to help you save and grow your retirement funds. Our team of experienced advisors is available to provide personalized guidance and help you navigate the complexities of retirement planning. Whether you're just starting to save for retirement or you're already in retirement, Mutual of Omaha can assist you in creating a retirement plan tailored to your unique financial goals and needs. Start planning for your future with Mutual of Omaha today.

Does Mutual of Omaha provide financial assistance for policyholders?

Yes, Mutual of Omaha provides financial assistance for policyholders. As a well-established insurance company, Mutual of Omaha understands that unexpected financial hardships can occur. Therefore, they offer various types of assistance to policyholders facing difficulties. This may include flexible payment options, premium extensions, and grace periods to prevent policy cancellations. Mutual of Omaha also provides information and guidance on how to access financial resources and navigate challenging situations. Their dedicated customer service team is available to discuss individual circumstances and recommend suitable solutions. Mutual of Omaha aims to support their policyholders during difficult times, ensuring that they continue to receive the protection and coverage they need.

Top Mutual of Omaha customer service problems

Click the link above to get answers to just about any Mutual of Omaha customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Mutual of Omaha, and their purpose. Are any of these similar to the reason you are trying to call?
Payment inquiry and account status: "I don't think my May payment was made, and I need to ensure my account is not frozen due to a fraud check by my bank."
- From a call lasting 6m 19s , May 29, 2024 7:15 PM
Request to postpone premium: "I won't be able to pay my premium this month. I wanted to carry it over to next month."
- From a call lasting 4m 32s , Apr 2, 2024 3:57 PM
Making automated payment: "I wanna make an automated payment."
- From a call lasting 8m 24s , Mar 1, 2024 4:00 PM
Payment inquiry: "I'm trying to check on my payment."
- From a call lasting 2m 24s , Feb 21, 2024 2:42 PM
Autopay inquiry: "I was trying to figure out why you guys hadn't taken the money for autopay."
- From a call lasting 8m 58s , Feb 12, 2024 6:50 PM
Seeking contact information: "Can you give me the number to call?"
- From a call lasting 2m 37s , Jan 18, 2024 3:00 PM
Policy details update: "I need to update my policy details with my correct name and date of birth."
- From a call lasting 4m 38s , Jan 10, 2024 2:10 PM

More Mutual of Omaha Customer Service Contacts

There are of course other ways to contact Mutual of Omaha customer service besides the phone. Below we list the best ones, by medium.

Mutual of Omaha Customer Help Desk / Web Support

mutualofomaha.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Mutual of Omaha customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Mutual of Omaha's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Mutual of Omaha agent. This phone number is Mutual of Omaha's best phone number because 4,416 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-228-9999 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Mutual of Omaha first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Mutual of Omaha has 2 phone numbers. It's not always clear what is the best way to talk to Mutual of Omaha representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Mutual of Omaha. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Mutual of Omaha. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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