Mutual of Omaha Customer Service Issues

I would like to request a cessation of all mail deliveries from your company using the United States Postal Service. I prefer online communication over physical mail such as catalogues, promotions, and sales events. Sending me direct mail is ineffective as it goes straight from my mailbox to the trash. I consider it wasteful and an environmental concern to use paper resources for this purpose. I assure you that I will not engage with any direct mail sent. Companies that persist in sending unwanted mail will lose my business entirely. Furthermore, I do not authorize the rental, sale, or trade of my name and address. Please escalate this concern to your higher management to acknowledge that these marketing strategies are unwelcome and should adapt to meet customer preferences. Thank you.

My husband has medical insurance from United of Omaha. I enrolled through Stan Fortier, Insurance Services, located at 6 S 2nd St, Ste [redacted], Yakima WA [redacted]. Initially, Stan was polite and professional. As we waited for approval from Mutual of Omaha, I contacted him a few times for clarifications. Unfortunately, when he returned my calls, he was extremely upset and raised his voice, insisting I needed to be more patient and he had other clients to attend to. This behavior was uncharacteristic according to my husband, who's been a client for 7 years. We found his attitude rude and unprofessional. I have decided to cancel my policy with him due to this experience. If he apologizes, I may reconsider, but for now, I cannot condone such unprofessional conduct. If there are other producers available, I would be open to exploring them.

I am experiencing difficulty with Apria Healthcare. They are billing me significantly more than my original equipment costs, despite being fully covered by insurance since May 1, [redacted]. Their charges have increased from $60 to $[redacted] per month. Despite my efforts to resolve these billing discrepancies, Apria Healthcare is uncooperative. They have now forwarded my account to StateCollectionService.com, who is seeking clarification from you regarding Apria's actions. I have provided Apria with the necessary doctor information multiple times, but they often lose or require recertification of the records. This situation has become very frustrating for me.

I am a victim of identity theft and have been contacted by the perpetrators who tried to blackmail me. They took out a life insurance policy on me and my children and threatened us if I didn't comply. The Sheriffs department is investigating this. My name is Tressa Carmel Brooks-Diamond, born on 7-11-73. I have health issues and would require a health exam for any policy. Please reach out if you have any information. I can be contacted at [redacted] until 4:30 pm EST. I will send a letter with more details. My address is [redacted] MLK Blvd. J-4, Kingsland, GA [redacted]. I request a copy of the policy taken out on me for legal purposes. Thank you for your help.

Good evening, Mutual of Omaha. I am Michael H. I am looking to get supplemental Medicare insurance. I turned 65 recently and have both Parts A and B Medicare. I live overseas but come back to the US each year for medical needs. Can you offer options to supplement my Medicare coverage? I'm eager to learn about supplemental health coverage. Thank you for your response to my email. My overseas phone number is 66-[redacted]-[redacted]-[redacted]. Thank you for any further details. Bye!

Subject: Urgent Payment Request for Claim #[redacted]00-Policy #[redacted]-92, Policy #[redacted]-92 Dear Insurance Company, I submitted my claim on September 6, [redacted], with the understanding that a decision would be reached by November 7, [redacted]. However, the decision is currently overdue despite multiple deadline extensions. My disability claim contains ample information for an immediate resolution. This letter serves as a formal demand for full payment of my disability claims per Georgia's bad faith insurance statute, O.C.G.A. Section 33-4-6. According to this statute, you are required to settle the claims within 60 days to avoid potential legal action for bad faith practices, with penalties of up to 50% of the claim value, totaling a $9,[redacted] penalty in this case. Georgia law outlines improper claims settlement practices, including the failure to promptly settle clear liability claims, as stipulated in O.C.G.A. Section 33-6-34. I urge you to promptly adjudicate my disability claims. Thank you.

I have been a customer of Mutual of Omaha for 7 years for my Medicare supplement. Recently, there has been a charge of $[redacted].00 on my checking account that I would like to understand better. I have spoken to others who believe that I am being overcharged. I plan on raising this issue with Medicare if I do not receive a call. I have been advised that I should be paying $[redacted].96 instead. Thank you. Salvatore N. Contact me at [redacted]

On January 21st, [redacted], I contacted Mutual of Omaha to cancel my Medicare Supplement Plan G [redacted]-90. The representative assured me that the cancellation would be effective as of January 1st, [redacted] and mentioned the refund for January. He provided the confirmation code "Charles" and mentioned that a confirmation letter would be sent soon. However, I received an email yesterday stating that Mutual of Omaha plans to withdraw $[redacted].79 from my bank account for February. I am seeking a refund for January and a formal confirmation of the cancellation. I have switched to Aetna for my new policy. - Patricia S.

I received a letter dated July 6, [redacted], indicating that my email was returned. My email address has been the same for years without any issues. Although my address was correct in the letter, it was in all caps. The accurate format should be all lowercase. It may have caused the problem. My email is [redacted] I included a secondary email, [redacted], for personal use, not business. Please prioritize checking the bellsouth.net email first: [redacted] Thank you. - William A. H. Coverage ID: UR[redacted] [redacted] [redacted]

Hello, my name is Johannes M. My wife, Rosemary M., has the Coverage Number [redacted]-89. I recently tried to update her User Password from our previous provider Comcast to our current email at [redacted] from Verizon. However, I faced difficulties as the customer service mentioned that my wife needs to authorize me as her power of attorney. Unfortunately, due to my wife's health condition and her current residence at Simpson Meadows in Downingtown, PA [redacted], she cannot grant permission. She has been covered by Mutual of Omaha for years, with payments made through my Key Bank checking account. For further assistance, please reach out to me via email at [redacted] or call ([redacted])-[redacted]. The automated texts sent by the system are ineffective since we only have a landline. Thank you.

Subject: Billing Issue with Atrium Health I recently received a bill from Atrium Health totaling $47.99 for services rendered on 12/09/[redacted] by Dr. Daniel Parsons. After reviewing my Medicare Summary Notice, I found that Medicare had paid two claims from Dr. Parsons, one for $17.74 and the other for $30.25, which equates to the total bill amount. However, there seems to be confusion regarding the payment status with United World (Mutual of Omaha). Despite numerous calls to United World, Atrium Health, and their respective third-party payment services, I have not been able to obtain a clear resolution. Each party deflects responsibility, leading to a frustrating cycle of back-and-forth calls with no progress. United World assured me that the claims were processed and should have been paid by now, but Atrium Health claims they have not received the payment. The lack of communication and clarity between the parties involved has left me feeling incredibly frustrated and worried about potential billing issues in the future. I have invested a significant amount of time and effort attempting to resolve this issue to no avail. I sincerely hope this matter can be clarified and resolved promptly without further inconvenience.

I have been charged two bank overdraft fees of $34 each by Mutual of Omaha Life Insurance. The company initiated the payment requests earlier than agreed upon, causing the overdrafts. Despite informing the agent, Nate, that funds would only be available on March 3rd, he assured me of approval yet failed to follow up as promised. After contacting the supervisor, Nate admitted his mistake. I am requesting Mutual of Omaha to refund the overdraft fees by providing clarification to First Convenience Bank in Albuquerque. Please address this matter promptly. Thank you. Maria G., Policy Number: BU[redacted]. Phone: #[redacted]. Email for correspondence: [redacted]

Due to my current disability preventing me from working, my budget is tight. I have a policy with MOO. Unfortunately, I faced a $29 fee from my bank as I lacked sufficient funds for my insurance payment. To my dismay, MOO processed the payment again a few days later, incurring another $29 charge. I believe MOO should have allowed me more time to rectify the issue rather than automatically retrying the payment. Despite speaking with a representative who mentioned this is company protocol, I strongly disagree with this practice. I wish MOO had contacted me before reattempting the payment, as now my account is in the red by $58. Kindly refund the duplicate $29 charge. This situation is highly unsatisfactory, and if not resolved, I will seek another insurance provider. While I understand this is your current policy, I urge you to reassess its fairness and consider making necessary changes.

My name is Cynthia Murray, and my policy number is [redacted]. I recently had an issue regarding identity theft and contacted Bank of America for an investigation. Subsequently, payment for my policy with Mutual of Omaha was stopped, and I was informed to contact the reinstatement department and pay around $[redacted]. However, upon receiving a letter dated August 1, [redacted], I discovered that I actually needed to pay $[redacted] by August 31, [redacted], to avoid policy lapse. The representative I spoke to had given me incorrect information about the amount due and the cash value accumulation. I am disappointed by the misinformation provided and would like a manager to address this matter. You can reach me at [redacted] or email me at [redacted]. Thank you for your attention to this issue, and I anticipate a prompt response.

I have life insurance with Omaha Mutual. When I first spoke with them, they explained their company and how they operated. I informed them that I needed a couple of days to decide and they promptly gathered all my information. Later, I contacted them to say I chose another life insurance provider, but they still deducted money from my account. I want them to stop withdrawing money from my account because I decided not to go with them.