Musicians Friend Customer Service

Phone Number & Contact Info

Musicians Friend's Best Phone Number

800-391-8762
Toll-free·Calls Customer Service·Most popular Musicians Friend number
Q:

How do I talk to a live human at Musicians Friend?

A:Calling this Musicians Friend number should go right to a real human being
Q:

Does Musicians Friend offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Musicians Friend phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Musicians Friend number should go right to a real human being
In fact, much of this information on this page is superfluous because this Musicians Friend phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Musicians Friend operates the call center for this 800-391-8762 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 414 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Musicians Friend phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Musicians Friend staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Musicians Friend is Monday. The most busy day to call is Thursday. Again, this is based on a sample of 414 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Musicians Friend

In summation, the best day to call Musicians Friend is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Musicians Friend staffs the call center well on Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Musicians Friend

If you have time to do a bit of reading before you call Musicians Friend, we recommend you read over some of our problem-specific articles.

What is Musicians Friend's return policy?

Musicians Friend offers a hassle-free return policy to ensure customer satisfaction. If for any reason you're not completely satisfied with your purchase, you can return the item within 45 days of receipt. Simply contact our customer service team to initiate the return process. Items must be in their original condition, unused, and include all original packaging to qualify for a refund. Some exclusions may apply, such as software, harmonicas, and special order items, which are non-returnable unless defective. Additionally, shipping costs are non-refundable, unless the return is due to our error. Customers are responsible for return shipping expenses, but Musicians Friend will cover the shipping cost if your item arrives damaged or defective. Rest assured, our goal is to provide a seamless and satisfactory shopping experience for all musicians.

What payment methods are accepted on Musicians Friend?

Musicians Friend accepts a variety of payment methods to ensure easy and convenient transactions for customers. Currently, the accepted payment options include major credit cards such as Visa, MasterCard, American Express, and Discover. Debit cards with Visa or MasterCard logos are also accepted. Additionally, customers can choose to pay using PayPal, a widely recognized and trusted online payment gateway. Musicians Friend does not accept personal checks, money orders, or wire transfers as forms of payment. By offering these various payment options, Musicians Friend aims to cater to the diverse preferences of customers, ensuring a seamless and secure purchasing experience for all.

What is the difference between new and used items on Musicians Friend?

The difference between new and used items on Musicians Friend lies in their condition and pricing. New items are brand-new, unopened, and unused products that come directly from the manufacturer or authorized distributors. They are in pristine condition, fully covered by manufacturer warranties, and include all original accessories and packaging. On the other hand, used items are pre-owned, have been previously used, and may show signs of wear and tear. Musicians Friend thoroughly inspects, tests, and rates used items to ensure their functionality and assigns them a condition rating such as Excellent, Great, Good, or Fair. Used items are priced lower than new ones to reflect their pre-owned status. Both new and used items offer a wide range of options for musicians at different price points, allowing them to choose based on personal preference and budget.

Top Musicians Friend customer service problems

Click the link above to get answers to just about any Musicians Friend customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Musicians Friend, and their purpose. Are any of these similar to the reason you are trying to call?
Product inquiry: "I recently bought a USB microphone and have been calling for a week with no answer."
- From a call lasting 1m 37s , Feb 10, 2024 6:44 PM

More Musicians Friend Customer Service Contacts

There are of course other ways to contact Musicians Friend customer service besides the phone. Below we list the best ones, by medium.

Musicians Friend Customer Service Live Chat

musiciansfriend.com - Customer Service
Click "Chat Now" on the left
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Musicians Friend provides this option.

Musicians Friend Customer Email Addresses

Gearheads@musiciansfriend.com - Customer Service
Use this address to email customer service
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Musicians Friend will reply our your email.

Musicians Friend Customer Help Desk / Web Support

musiciansfriend.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Musicians Friend customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Musicians Friend's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Musicians Friend agent. This phone number is Musicians Friend's best phone number because 2,484 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-391-8762 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Musicians Friend first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or email. In total, Musicians Friend has 1 phone number. It's not always clear what is the best way to talk to Musicians Friend representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Musicians Friend. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Musicians Friend. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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