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Mozy Customer Service

Phone Number & Contact Info

Mozy's Best Phone Number

866-789-6699
Toll-free·Calls Customer Service·Most popular Mozy number
Q:

How do I talk to a live human at Mozy?

A:Calling this Mozy number should go right to a real human being
Q:

Does Mozy offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-1am, Sat 2pm-1am CET. The least busy day is Tuesday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Mozy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Mozy number should go right to a real human being
Here is how our research team describes the way the Mozy phone system greets you: Hold on the line for an agent.
In fact, much of this information on this page is superfluous because this Mozy phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Mozy operates the call center for this 866-789-6699 phone number Mon-Fri 8am-1am, Sat 2pm-1am CET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 28 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Mozy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Mozy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Mozy is Tuesday. The most busy day to call is Wednesday. Again, this is based on a sample of 28 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.

The best time to call Mozy

In summation, the best day to call Mozy is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Mozy staffs the call center well on Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Calling this Mozy Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Sep 28, 2023

When calling this number, it's important to know that Mozy no longer exists, as Carbonite bought out the company. However, the phone number still works, as Carbonite has incorporated it into their company as their number for technical support.

The second thing to know about calling this number is that it's only going to be useful if you already have an account with Mozy or Carbonite. This number is only meant for technical support, so if you're trying to use it to set up an account or get information about purchasing an account, you won't have any success.

When I called, I initially couldn't get anyone on the line, as I had called outside their normal business hours. When I did call back within normal business hours, I was connected with a representative almost instantly, with the automated message barely having time to finish before the representative answered my call. As soon as he answered, he asked me for my e-mail address, which I provided.

He then said my e-mail address wasn't attached to any account in Carbonite's system, and asked if I had a different e-mail I'd like to use. I then told him I was not a current Carbonite customer; I was simply interested in using Carbonite's data backup service and wanted to get information about which subscription might be right for me. He said that, unfortunately, he would not be able to assist me as I would need to talk to the Carbonite sales team at a separate number. He then offered me the number, telling me to call 866-350-6089 to get information. He then thanked me for my call and wished me a pleasant day.

Overall, it's tough to get a complete picture of what the experience of calling Carbonite is like, given that you can only use this number if you're already a customer. From what I could glean from my brief interaction, this number doesn't have a very long wait time, representatives care about getting the details right and Carbonite takes time to make sure it's speaking with the right person before starting the process of assistance.

I found the representative to have a professional, friendly demeanor. He spoke confidently, as if he knew what he was talking about, and would be able to help if needed. It's of course impossible to judge if that was really the case, but he created the atmosphere that he would be able to provide assistance if necessary. If I were a genuine Carbonite customer, I would definitely try using this number if I needed assistance with a Carbonite-related issue.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Mozy

If you have time to do a bit of reading before you call Mozy, we recommend you read over some of our problem-specific articles.

Is my data secure with Mozy?

Yes, your data is secure with Mozy. We prioritize the protection of your data and employ advanced security measures to ensure its safety. Our data centers are equipped with state-of-the-art security systems, including 24/7 surveillance, biometric access controls, and fire suppression systems. Additionally, your data is encrypted during transfer and storage using industry-leading cryptographic algorithms. We employ SSL/TLS encryption protocols to safeguard data in transit, and AES encryption to protect data at rest. Mozy also offers private encryption key options, allowing you to have full control over your data's privacy. We regularly conduct security audits and maintain compliance with industry standards, such as ISO 27001 and SOC 2, to ensure stringent data protection practices. Rest assured, with Mozy, your data is in safe hands.

Can I access my Mozy backup from anywhere?

Yes, you can access your Mozy backup from anywhere with an internet connection. Mozy provides a user-friendly online platform that allows you to securely access and restore your backed-up data from any device: desktop, laptop, smartphone or tablet. With Mozy's web portal or dedicated mobile apps, you can easily browse through your files, view and download them as needed. This flexibility enables you to access important documents, photos, or other files even while on the go, ensuring seamless workflow and data availability wherever you are. Mozy's advanced encryption and security measures guarantee the utmost protection and privacy for your data, ensuring a reliable and convenient backup solution whenever and wherever you need it.

What are the different pricing plans for Mozy?

Mozy offers different pricing plans to cater to the various needs of its customers. The main plans include the MozyHome plan and the MozyPro plan. The MozyHome plan is tailored for personal use with options for individual and family plans. It provides unlimited backup storage and supports both desktop and mobile devices. The MozyPro plan, on the other hand, is designed for businesses of all sizes, offering advanced features like server backup, centralized management, and robust security measures. Pricing for both plans depends on factors such as the storage space required, the number of devices, and the level of support needed. Users can visit the Mozy website to get detailed information on pricing for each plan and choose the one that suits their specific requirements.

Top Mozy customer service problems

Click the link above to get answers to just about any Mozy customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Mozy Customer Service Contacts

There are of course other ways to contact Mozy customer service besides the phone. Below we list the best ones, by medium.

Mozy Customer Help Desk / Web Support

support.carbonite.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Mozy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Mozy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Mozy agent. This phone number is Mozy's best phone number because 168 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-789-6699 include and other customer service issues. Rather than trying to call Mozy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Mozy has 1 phone number. It's not always clear what is the best way to talk to Mozy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Mozy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Mozy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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