© GetHuman Inc.

Can I retrieve files from my backup if I'm not connected to the internet?

Asked 4 months ago
Mozy primarily operates as a cloud-based backup solution, which means that users typically access their backed up files through an internet connection. If you are not connected to the internet, it is generally not possible to retrieve files from your backup directly. However, Mozy does offer a feature that allows users to back up data locally on their devices, which can give you access to certain files without requiring an internet connection. If you have set up local backups, you can retrieve those files directly from your device's storage. In situations where you need to access specific files and do not have internet access, ensuring that you have enabled local backups can be very beneficial. It is advisable to periodically check the settings and options available on your Mozy account to ensure you have the desired backup configurations in place. For the most accurate and up-to-date information about your backup options and configuration, you may want to refer to the current web page to see the most relevant details provided by Mozy.
Answered Aug 19th 2025

Need further help?

Type out your followup or related question and we will get you an answer right away.

Similar Questions

Ask a Question All Mozy Questions

Need to call Mozy?

If you need to call Mozy customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call Mozy

Mozy

Find a list of many popular Mozy questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Call Mozy Mozy Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!