MoviePass Customer Service

Phone Number & Contact Info

No customer service phone number
Despite not having a phone number, there is a way to access MoviePass customer support.

MoviePass's Best Contact Information


How do I contact MoviePass customer service?

A:MoviePass does not have a customer service phone number, but you can contact them through email or their website.
Email is no phone number, but it is a near-ubiquitous form of communication.

Does MoviePass offer 24 hour customer service?

A:Not by phone. But you can contact MoviePass 24/7 using other methods. Below is a list of customer service channels and hours.

How to contact MoviePass Customer Service

There are other ways to contact MoviePass customer service besides the phone. Below we list them by medium, from most to least popular.

MoviePass Customer Email Addresses

info@moviepass.com - Customer Service
Keep pressing 0
Mon-Fri 10am-10pm EST
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and MoviePass will reply our your email.

Customer Help Desk / Web Support

moviepass.com - Customer Service
Use this link to create a support ticket online
24 hours, 7 days
As a last, sometimes only, resort- MoviePass customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

How should I prepare for my conversation with MoviePass?

If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with MoviePass, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.

How Do I Recover My MoviePass Account?

You can recover your MoviePass account if you forgot or lost your password easily with these helpful tips.

What movies and theaters are included in the MoviePass subscription?

MoviePass includes a wide range of movies and participating theaters across the United States. As of now, MoviePass allows you to watch movies in Standard 2D format. However, IMAX and 3D screenings are not covered. You can check the MoviePass app or website to find out if a specific theater near you is participating. MoviePass has partnerships with major theater chains like AMC, Cinemark, and Regal, as well as various local and independent theaters. While the availability of specific movies may vary, you can enjoy a diverse selection that includes Hollywood blockbusters, independent films, and more. Remember to keep an eye on the app for any updates on the latest theaters and movies included with your MoviePass subscription.

What are the different subscription plans offered by MoviePass?

MoviePass offers two subscription plans: "Standard" and "Premier". The Standard plan costs $9.95 per month, allowing subscribers to watch one 2D movie per day in theaters. This plan is available to new subscribers only. The Premier plan is priced at $19.95 per month and offers additional perks like the ability to watch movies in IMAX and 3D formats, as well as access to exclusive screenings and events. Existing subscribers can upgrade to the Premier plan and enjoy these added benefits. Both subscription plans require users to download the MoviePass app, select their desired movie and theater, and check-in to receive their electronic ticket. With either plan, MoviePass members can discover and enjoy a wide range of films at an incredibly affordable price.

Top MoviePass customer problems and solutions

Click the link above to get answers to just about any MoviePass customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.

Conclusion and closing notes

You came here to see MoviePass's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a MoviePass agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact MoviePass anyways and help you with your issue. Over the last 18 months, 185,370 customers like you have come in search of a phone number for MoviePass and helped us confirm they don't have one. Common reasons that people try to call MoviePass customer support department include Account Access, Refund a Charge, Missing Order, Find Tickets, Update Account Info and other customer service issues. Rather than trying to call MoviePass first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via email or web. Unfortunately, right now MoviePass doesn't have any phone numbers. It's not always clear what is the best way to talk to MoviePass representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

How GetHuman Helps If MoviePass Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for MoviePass, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from MoviePass customers like yourself.

GetHuman does not provide call center services or customer support operations for MoviePass. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like MoviePass. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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