How Do I Recover My MoviePass Account?

You can recover your MoviePass account if you forgot or lost your password easily with these helpful tips.

Jeff Whelpley is the editor / author responsible for this content.
Nov 18, 2019

MoviePass is a subscription service that allows you to see a film at almost any theater once a day on any day of the year. The service is supported by most popular theaters including the local ones. It pays them for every ticket you purchase.

You can recover your MoviePass account if you forgot or lost your password. You may be logged out if you update the app or log in with a new device. If that happens, contact the support team and ask for help.

Recovering Your Account after Cancellation

It is possible to recover your account after cancellation. There are plenty of reasons why you may wish to cancel your account. If, however, you change your mind, you should have no trouble reactivating your account.

You must wait nine months after canceling your account before you can reactivate it. Do not end your subscription unless you are sure that you won't need it in a long time.

If you are having issues with your MoviePass account, you should not cancel it immediately. Try to resolve it first.

If your next billing date is not close, it makes sense to stick around for a while. Try to contact the support team and see if you can get help. There is no real benefit to canceling before your billing date.

If Your MoviePass Card Is Denied

If your card is denied at the theatre or there is an error processing the payment, you may seek help from the customer support service through their app. They will help you get in. if you are forced to pay out of pocket, they may reimburse you.

If You Forgot Your MoviePass Card

If you have forgotten your card, you may purchase an e-ticket on the app. However, some theatres may not support the purchase of e-tickets. You should check with them first. If you can't access your e-ticket, you may contact the customer support team through the app. Unfortunately, you may need to pay for your ticket out of your ticket. MoviePass will reimburse you later. You just need to send them a photo of your movie stub.

If Your Account is Hacked

You can recover your account if it is hacked. The best way to do it is to contact the customer support team. Change your password and do not share your new one with anyone. Use a strong and unique password that other people cannot access.

If you need help recovering your MoviePass account, you may seek help from the help desk. It is a good place to seek targeted tips and suggestions before contacting the support team. You may use the help desk to call MoviePass even though you can contact them on the phone.

The help desk covers plenty of topics. When going through them, you may have to go back and forth with a customer care representative. They may switch to a different mode of communication such as email. If you don't find help from the various topics, you may start a new conversation.

The best way to seek support from MoviePass is by contacting them on the phone. You will be connected with a representative in a few minutes. Be polite and ask your questions as clearly as possible. When speaking with a representative, you should have all the important information ready. It will save time and increase your chances of getting help. You may not always get help on your first attempt. You may need to call a few times. If one representative cannot help you, you may get help from a different one when you try later.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How Do I Recover My MoviePass Account?

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