Morgan Stanley Customer Service

Phone Number & Contact Info

Morgan Stanley's Best Phone Number

800-869-3326
Toll-free·Calls Customer Service·Most popular Morgan Stanley number
Q:

How do I talk to a live human at Morgan Stanley?

A:Press 0 then 0
Q:

Does Morgan Stanley offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Thursday, and the shortest are on Friday. How is this calculated?

Morgan Stanley Customer Phone Numbers

Family of Funds Customer Service

800-869-6397
Toll-free · 24 hours, 7 days · Say"Customer Service." · Please speak your request now or say "main menu."

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Morgan Stanley phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 then 0
Here is how our research team describes the way the Morgan Stanley phone system greets you: You have the option to say "Service Professional" at any time. Enter the phone number you are calling about.
Below are some clips we've found from Morgan Stanley's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to say or enter information

"Thank you for calling Morgan Stanley.
As a Morgan Stanley client, you have the option to say service professional at any time.
Please enter the phone number associated with the account you're calling about or say, I don't have it."
Excerpt from a call with Morgan Stanley
Saturday, February 10, 2024 10:03 PM

What are the hours and when should I call?

Morgan Stanley operates the call center for this 800-869-3326 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 313 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Morgan Stanley phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Morgan Stanley staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Morgan Stanley is Wednesday. The most busy day to call is Monday. Again, this is based on a sample of 313 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call Morgan Stanley

In summation, the best day to call Morgan Stanley is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Morgan Stanley staffs the call center well on Wednesday.

Why Customers Call Morgan Stanley

If you have time to do a bit of reading before you call Morgan Stanley, we recommend you read over some of our problem-specific articles.

How Do I Close My Morgan Stanley Account?

Closing a Morgan Stanley account is a simple process. It can be done online or by contacting the customer service team. For people that live close to a Morgan Stanley branch, visiting them physically and requesting account closure is also an option. You can only be sure that your account has been closed after receiving a written confirmation from the organization.

How Do I Unfreeze My Morgan Stanley Account?

Having a freeze on your Morgan Stanley account can be quite stressful. However, there are multiple ways you can lift the freeze. The first option is to do it through the online account portal from the Bank's website. Alternatively, account holders can reach out to customer service through a phone call, online live chat, or by visiting an outlet to get help. Online forums are also a good source of information.

How Do I Activate My Morgan Stanley Card?

Card activation should not be a problem for any cardholder. There are different options you can explore; you can activate it online, by phone call or through the provider's mobile application. The details needed in all the options above are entirely the same. However, the online application is a bit faster as compared to the other methods. You must sign up for the online service before you can access the activation option.

Top Morgan Stanley customer service problems

Click the link above to get answers to just about any Morgan Stanley customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Morgan Stanley Customer Service Contacts

There are of course other ways to contact Morgan Stanley customer service besides the phone. Below we list the best ones, by medium.

Morgan Stanley Customer Help Desk / Web Support

morganstanley.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Morgan Stanley customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Morgan Stanley's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Morgan Stanley agent. This phone number is Morgan Stanley's best phone number because 1,878 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-869-3326 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Morgan Stanley first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Morgan Stanley has 2 phone numbers. It's not always clear what is the best way to talk to Morgan Stanley representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Morgan Stanley. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Morgan Stanley. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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